01-26-2017 07:21 AM
38 12
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  1. bulls96's Avatar
    Reset my Lumia 950xl and upon returning, dlink app won't let me install it again on my app. There is no button for such.

    Any chance any of you have this app? I use it heavily to check on my babies at home

    Thanks.
    09-13-2016 03:35 PM
  2. bulls96's Avatar
    Could someone help me out and see if you are able to install it? (if the install button comes up)

    I begin to wonder if it's another db corruption requiring another hard reset. Have had some trouble with the bank of America app.

    Thanks in advance!
    09-14-2016 07:51 AM
  3. Chintan Gohel's Avatar
    try to update OS and store and then check again for the download link
    09-14-2016 08:01 AM
  4. bulls96's Avatar
    My phone is already running the latest anniversary update (no insider) Windows 10 mobile. No updates available.
    09-14-2016 05:02 PM
  5. bulls96's Avatar
    Looking like another user is having problems and posted a review im the windows store, so I am not alone I guess.
    09-15-2016 08:58 PM
  6. Stelios Argyropoulos's Avatar
    Looking like another user is having problems and posted a review im the windows store, so I am not alone I guess.
    hello there,
    I am having the same problem on a Lumia 950..
    09-18-2016 04:42 AM
  7. cincykid76's Avatar
    Try installing from your download list/history in the store..
    09-18-2016 09:38 AM
  8. bulls96's Avatar
    Try installing from your download list/history in the store..

    Tried that and this is what I get
    09-23-2016 09:35 PM
  9. Chintan Gohel's Avatar
    can you try a different internet connection? Also check your time settings - and maybe change download location to internal storage?
    09-25-2016 02:23 AM
  10. nt2016's Avatar
    Having exactly the same issues with exactly the same app. Just bought a new Lumia 650, went to re-install this app (had it on my old phone) - I can't even find the app in the store, and when trying to download from "My Library" getting the same message of "Something happened on our end". I've emailed DLink multiple times, but no response. Very frustrating, keen to hear if others have success in fixing this issue.
    09-25-2016 05:50 PM
  11. nt2016's Avatar
    Can't speak for OP, but I have attempted this on multiple different connections, and have attempted to manually update time settings. Has not worked.

    Store is downloading to internal storage by default, no SD card is installed.
    09-25-2016 05:53 PM
  12. bulls96's Avatar
    Yes apps installing on internal memory. I have tried a hard reset already and running into the exact same error messages.

    Also just tried the time settings change, and still unsuccessful.
    09-25-2016 07:29 PM
  13. Chintan Gohel's Avatar
    Is it possible it was removed?
    09-26-2016 01:10 AM
  14. nt2016's Avatar
    Not according the the MyDlink site, which confirms the Win10 app is still available, even linking to the app page which still works as per the first screenshot from bulls69. And I wouldn't think the app would continue to remain as 'downloadable' in "My Library" if the app was removed...or would it?
    09-26-2016 01:32 AM
  15. Explorare's Avatar
    I have exactly the same problem. Even tried to sideload the XAP file, but it also refuses to install. I don't get it. And, as usual, the Dlink email support is useless...
    09-26-2016 04:52 PM
  16. nt2016's Avatar
    Just wondering if anyone has had any luck resolving this issue, particularly the other users experiencing the same problem?
    09-28-2016 05:42 PM
  17. bulls96's Avatar
    Nothing so far. How about sideloadimg?
    09-30-2016 07:47 AM
  18. frav's Avatar
    I bought a L950 last week. I have the same issue with mydlink lite. Have written to dlink asking about it, using the provided e-mail in the store, but no answer.
    Chintan Gohel likes this.
    10-01-2016 02:14 AM
  19. adrianmsmith's Avatar
    I bought a L950 last week. I have the same issue with mydlink lite. Have written to dlink asking about it, using the provided e-mail in the store, but no answer.
    10-01-2016 03:49 AM
  20. Chintan Gohel's Avatar
    Do they have a phone number to call?
    10-02-2016 07:18 AM
  21. nt2016's Avatar
    Still no response from DLink on this matter, despite multiple emails. They don't have a good support number to call that I can identify - I suspect their response would likely be poor anyway (vendor support with 'issues' tends to be pretty light in my experience, happy to be proven wrong!).
    10-05-2016 12:39 AM
  22. Kimmo Karhu's Avatar
    Same problem here! My Dlinklite worked fine. Then I had to reinstall the phone and restore it from cloud backup. After that, D-Link software did not open and after I removed it does not appear in Windows Store. I send the link to app and it can not be loaded. There is no install-button, only statement that I already own this product.
    What a piece of crap!! I have 5 D-Link cameras and if the app does not work the whole 950 Lumia is useless to me.
    10-09-2016 10:04 AM
  23. Maurizio Troso's Avatar
    Same problem here! My Dlinklite worked fine. Then I had to reinstall the phone and restore it from cloud backup. After that, D-Link software did not open and after I removed it does not appear in Windows Store. I send the link to app and it can not be loaded. There is no install-button, only statement that I already own this product.
    What a piece of crap!! I have 5 D-Link cameras and if the app does not work the whole 950 Lumia is useless to me.
    Try a soft reset then reinstall
    10-09-2016 10:09 AM
  24. bulls96's Avatar
    I posted this problem on the feedback hub. Search for dlink. Upvote it to catch msfts attention. Have a feeling its an app store problem given that it gives error messages saying it's something in their end.
    10-09-2016 01:26 PM
  25. john rutledge1's Avatar
    Obe of my mistake in my life is buying a windows phone....its has very less number of apps ..windows phone never again
    10-09-2016 08:44 PM
38 12

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