1. gwinegarden's Avatar
    My 650 just got updated to 14393.189. I had a big problem with my SD card and I need to do a hard reset :-(

    As I have reset protection, I entered my PIN, it says 'Restarting, but, then it errors saying 'Oops! Looks like we ran into a problem trying to turn off Reset Protection. Make sure you have a network connection and try again later'.

    Tried, again, using my password, same result!

    So, here I am with a phone that cannot read my SD card and all my pictures, music and most apps missing and I cannot fix it.

    Update: Dumb! Looks like I got it going using the hardware keys.

    Further: Something is going on! After the hard reset, it said it could not turn ON Reset Protection.
    Last edited by gwinegarden; 09-15-2016 at 08:52 PM.
    09-15-2016 08:20 PM
  2. Chintan Gohel's Avatar
    Have you checked in your account in a browser? For the reset protection?
    09-17-2016 07:51 AM

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