The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
12-14-2016 12:17 AM
60 123
tools
  1. anachrotech's Avatar
    I am also getting tired of this. Most of the photos used I don't have anymore. I liked this phone but MS keeps pushing me away.
    Last edited by anachrotech; 10-10-2016 at 05:16 PM.
    10-10-2016 02:54 PM
  2. js14873's Avatar
    MS answer account stated last week it was a central iussue, and it cannot be reverted
    Wow. What I'd love to know is whether

    a) it didn't occur to anyone at Microsoft that the user contact photos were going to disappear when they migrated to the new Outlook interface; or
    b) there was a conscious decision to move forward, knowing this would happen.

    Either way, what kind of mickey mouse operation are they running here? This is a LOSS OF CUSTOMER DATA. That's a BIG DEAL for a company who operates a CLOUD STORAGE business. It would be nice to know that someone was at least reprimanded for the screw up, but let's face it, if they were the kind of business that had any accountability, this sort of thing wouldn't be constantly happening.
    milkyway, melhiore and Rinsun like this.
    10-10-2016 03:47 PM
  3. dnbrealm's Avatar
    It's a massive shame that this has happened without any users being notified first of loss of data.

    I'm really pissed off because the photos that have been lost I won't be able to get back.

    Microsoft surely the data is somewhere backed up
    Canjok likes this.
    10-10-2016 04:20 PM
  4. JD Miles's Avatar
    Same loss of unique one of a kind photos of people and places not as upset about ringtone and message tones although losing tones' is inconvenience and of course loss of what I consider my valued time the loss of unique and irreplaceable photos is unacceptable windows 950 phone would like to know better how some have said their problems were resolved. I'm not involved with Facebook.
    10-10-2016 10:21 PM
  5. david003's Avatar
    I just lost my contact photos yesterday (on Windows Phone 8.1, since I downgraded from 10 last month).
    10-11-2016 01:56 AM
  6. raycpl's Avatar
    I've changed phones so many times and went thru so many Insider builts and hard resets but never lost a single contact from my syncing with my Hotmail. It does sometimes messed up if If I change the regions/language settings.
    However, its a different experience for my wife. Contacts do go missing after she switched to a another phone.... Strange..

    ...!!
    10-11-2016 04:40 AM
  7. Maurizio Troso's Avatar
    I recovered my 650 due to a faulty battery, after finishing all updates I found all lost pics. Strange
    10-15-2016 10:20 AM
  8. Horvath Gyorgy1's Avatar
    After my wife's 535 running on 8.1 lost all contact photos, today my Lumia 640 running W10 .321 also lost all contact photos. Shame on you Microsoft.
    10-19-2016 10:36 AM
  9. StreakIsIntact's Avatar
    Just noticed that all of my photos for my contacts on my Lumia 950XL disappeared. Contact pictures also gone from my desktop version of outlook 2016 and the web-based version as well. Chatted with MS tech support for about 30 minutes and all they said was that the photos were disabled due to issues with the server after the outlook update and that maybe next update will resolve the issue. I'm still not sure if the photos are still in the cloud and disabled or if they are gone forever. Poor execution of an upgrade...
    Rinsun likes this.
    10-20-2016 11:28 PM
  10. Stiletto72's Avatar
    Has there been any update on how and why this happened?
    And if it will be rectified?
    10-24-2016 03:27 PM
  11. milkyway's Avatar
    I assume our photos won't come back and Microsoft will sweep that misery under the rug
    10-25-2016 01:18 AM
  12. Stiletto72's Avatar
    Well, let's hope not.
    The days of Microsoft getting away with a cavalier attitude towards their customer's wishes have long passed. They should realise that.
    10-25-2016 04:24 AM
  13. mikey405's Avatar
    Same here. Lumia 950XL and all contact photos disappeared since a few days ago. Come on MS. Your fans deserve better than this. :-(
    10-27-2016 10:25 AM
  14. Palm_forlackofchoice's Avatar
    I have not only list photos but I have random contacts linked together with no common reason
    10-28-2016 04:20 PM
  15. Sai Ale's Avatar
    Lol>>>
    10-29-2016 09:14 AM
  16. jimh12345's Avatar
    Just noticed my contact photos are gone on W10M, and also on my wife's 8.1. Not a big problem for us, but can't comprehend how MS can just lose your data and issue no notice or apology.
    10-30-2016 11:17 AM
  17. Palm_forlackofchoice's Avatar
    Not just the photos that make me angry. Many of my contacts are either gone or linked to other contacts. I don't know of easy way to validate my data.
    10-30-2016 12:20 PM
  18. js14873's Avatar
    the only contacts I have that got linked together were my parents. They have the same address, email, and home phone but different cell phone numbers. Don't know why the mobile app doesn't allow you to unlink contacts, I had to go into the web interface to unlink them.

    Have you folks had contacts that had nothing in common get linked together?
    Rinsun likes this.
    10-31-2016 09:09 AM
  19. Rinsun's Avatar
    Have you folks had contacts that had nothing in common get linked together?
    Yes that had happened after my Outlook account got upgraded .It was pretty annoying as I was not aware that it had happened and discovered it only when I had to phone one of my contacts.She was linked together with another contact with the same first two letters in their first names and nothing else in common.Both their first names began with Al.It's only then I discovered that there were some others who got linked like that too !
    10-31-2016 11:13 AM
  20. svknet's Avatar
    I experienced same thing today. My Lumia 830 is non-insider build 14393.321.
    I did factory reset yesterday. After that when I started phone and added Outlook account, all contacts were back, but pictures gone!
    Besides I have added Gmail account and Synced Mail, Contacts and Calendar. Mail and Calendar got synced, but contacts from Gmail are not displayed.
    Is this same or new issue with Gmail contacts sync?
    11-01-2016 10:52 PM
  21. milkyway's Avatar
    And Windows Central won't report about it
    11-02-2016 02:09 AM
  22. melhiore's Avatar
    My contact photos are back!! Noticed the loss of these few days ago however everything is back as it should. Good job Microsoft, seem to be fixed...
    11-06-2016 04:26 AM
  23. Rinsun's Avatar
    My contact photos are back!! Noticed the loss of these few days ago however everything is back as it should. Good job Microsoft, seem to be fixed...
    My contact photos went missing in Sept and I had added them again after waiting for a few days(along with the specific ringtones) . So even if MS fixed the problem ,I wouldn't know whether it was fixed for me.
    11-06-2016 07:53 AM
  24. Palm_forlackofchoice's Avatar
    My contact photos are back!! Noticed the loss of these few days ago however everything is back as it should. Good job Microsoft, seem to be fixed...
    I lost mine last week, along wwith many either gone or linked to other un related contacts. Nothing fixed yet and I can't find a way to remove all links at once vs. Each contact one by one.
    I hhave hundreds.
    11-06-2016 10:17 AM
  25. Canjok's Avatar
    Don't know why the mobile app doesn't allow you to unlink contacts, I had to go into the web interface to unlink them.
    You can unlink them. If you have a 2 or more above the link-chain, just press on the one you want to unlink. Then you need to press unlink and you are done.
    11-06-2016 04:37 PM
60 123

Similar Threads

  1. Replies: 1
    Last Post: 09-24-2016, 09:49 AM
  2. msvcr100.dll is missing
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-24-2016, 09:43 AM
  3. Snag Polarr Photo Editor Pro for just $1.99 through Sept. 29
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 09-16-2016, 12:30 PM
  4. Transform your photos into colorful works of art with Matissa
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 09-16-2016, 09:11 AM
  5. Outlook.com users can now access their Google Drive files and Facebook photos
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 09-15-2016, 12:11 PM
LINK TO POST COPIED TO CLIPBOARD