1. TheChazas's Avatar
    Hello everyone,
    I have a problem, I can not buy from mobile Microsoft Store, via Tele2 Lithuania, when try to buy I get "Check if mobile data is turned on and try again. We couldn't connect to get authorization." Mobile data is turned on Wi-Fi is too, what am I missing?
    09-25-2016 06:14 AM
  2. Chintan Gohel's Avatar
    Hello everyone,
    I have a problem, I can not buy from mobile Microsoft Store, via Tele2 Lithuania, when try to buy I get "Check if mobile data is turned on and try again. We couldn't connect to get authorization." Mobile data is turned on Wi-Fi is too, what am I missing?
    does your carrier support purchase of apps using cellular airtime?
    And have you tried a soft reset?
    abhishek singh21 likes this.
    09-25-2016 06:38 AM
  3. TheChazas's Avatar
    does your carrier support purchase of apps using cellular airtime?
    And have you tried a soft reset?
    Yes it does, it was offered back in 2015 by Tele2.
    and it is on the list: https://msdn.microsoft.com/en-us/win...erator-billing

    Tried soft reset multiple times too, but I get "Check if mobile data is turned on and try again. We couldn't connect to get authorization." anyways.
    I select payment method by carrier "Tele2 Lithuania", press buy and I get after couple of seconds I get that message. At the moment I am trying to buy CC Player Pro - 1.99€, my balance is okey, so that should not be a problem. Do I need to tweak something in Mobile Cellular or Sim settings, or I have to change a Region, which would be absolutely illogical, while I am trying to buy with Lithuanian carrier in Lithuania. I really don't get it, everything seems to be set-up.
    09-25-2016 07:08 AM
  4. Chintan Gohel's Avatar
    Yes it does, it was offered back in 2015 by Tele2.
    and it is on the list: https://msdn.microsoft.com/en-us/win...erator-billing

    Tried soft reset multiple times too, but I get "Check if mobile data is turned on and try again. We couldn't connect to get authorization." anyways.
    I select payment method by carrier "Tele2 Lithuania", press buy and I get after couple of seconds I get that message. At the moment I am trying to buy CC Player Pro - 1.99€, my balance is okey, so that should not be a problem. Do I need to tweak something in Mobile Cellular or Sim settings, or I have to change a Region, which would be absolutely illogical, while I am trying to buy with Lithuanian carrier in Lithuania. I really don't get it, everything seems to be set-up.
    I'm not sure, maybe you can ask your carrier for any additional internet settings?
    And there could be some settings in privacy - I found something on radios in privacy settings
    09-25-2016 07:32 AM
  5. TheChazas's Avatar
    I'm not sure, maybe you can ask your carrier for any additional internet settings?
    And there could be some settings in privacy - I found something on radios in privacy settings
    I think I tried everything, so i think it is either Region or Carrier problem, probably I have to pass this payment option and go for Card.

    Thanks for your help.
    Chintan Gohel likes this.
    09-25-2016 07:48 AM
  6. abhishek singh21's Avatar
    prior to this have you bought any app through the same carrier?
    09-25-2016 07:57 AM
  7. TheChazas's Avatar
    prior to this have you bought any app through the same carrier?
    No, I recently change (few weeks) to a new one and this is the first time I try to buy on this one. It should work, I updated all APN and MMS APN settings. But when ever I try to buy I get "Check if mobile data is turned on and try again. We couldn't connect to get authorization." Have no idea what is going and I am really pissed, because it is the easiest payment option.
    09-25-2016 09:05 AM
  8. Chintan Gohel's Avatar
    No, I recently change (few weeks) to a new one and this is the first time I try to buy on this one. It should work, I updated all APN and MMS APN settings. But when ever I try to buy I get "Check if mobile data is turned on and try again. We couldn't connect to get authorization." Have no idea what is going and I am really pissed, because it is the easiest payment option.
    do you have to get authorisation from the carrier? Though with this question, even I sound desperate and silly

    Are you able to purchase any other app?

    And when you say a new one, you mean new carrier but old phone?
    09-25-2016 09:13 AM
  9. TheChazas's Avatar
    do you have to get authorisation from the carrier? Though with this question, even I sound desperate and silly
    Are you able to purchase any other app?
    And when you say a new one, you mean new carrier but old phone?
    1. emmm, no I guess.
    2. No, always same message.
    3. Yes, new carrier, sim, on unlocked 950, which I got back in December.

    Been changing APN settings, now I am getting different message: "Something went wrong. Please give it another try."
    Last edited by TheChazas; 09-25-2016 at 10:35 AM.
    09-25-2016 10:19 AM
  10. Chintan Gohel's Avatar
    1. emmm, no I guess.
    2. No, always same message.
    3. Yes, new carrier, sim, on unlocked 950, which I got back in December.

    Been changing APN settings, now I am getting different message: "Something went wrong. Please give it another try."
    I'm thinking the store app might have latched on to your old SIM
    TheChazas likes this.
    09-25-2016 12:30 PM
  11. TheChazas's Avatar
    I'm thinking the store app might have latched on to your old SIM
    Any workaround?
    09-25-2016 01:11 PM
  12. Chintan Gohel's Avatar
    Any workaround?
    either putting back your old SIM or doing a factory reset
    TheChazas likes this.
    09-25-2016 01:56 PM
  13. TheChazas's Avatar
    either putting back your old SIM or doing a factory reset
    Dough! well then... lets leave it like that at least for now, gonna use MasterCard, it is kinda ridiculous that changing Sim causes this kind of issues.
    Chintan Gohel likes this.
    09-25-2016 02:20 PM
  14. Chintan Gohel's Avatar
    Dough! well then... lets leave it like that at least for now, gonna use MasterCard, it is kinda ridiculous that changing Sim causes this kind of issues.
    I've never changed my SIM on any of my phones so the issue has never come up - I guess not a lot of people change SIMs frequently, unless you're in the vibrant countries like India where the telcom industry is crazy
    09-25-2016 02:29 PM
  15. Krystianpants's Avatar
    Yes it does, it was offered back in 2015 by Tele2.
    and it is on the list: https://msdn.microsoft.com/en-us/win...erator-billing

    Tried soft reset multiple times too, but I get "Check if mobile data is turned on and try again. We couldn't connect to get authorization." anyways.
    I select payment method by carrier "Tele2 Lithuania", press buy and I get after couple of seconds I get that message. At the moment I am trying to buy CC Player Pro - 1.99€, my balance is okey, so that should not be a problem. Do I need to tweak something in Mobile Cellular or Sim settings, or I have to change a Region, which would be absolutely illogical, while I am trying to buy with Lithuanian carrier in Lithuania. I really don't get it, everything seems to be set-up.
    I heard about this being google only, going to their website it confirms this.

    Tele2 Sweden allows its customers to add purchases from Google Play store to the phone billTele2 Sweden has partnered up with Google to launch a carrier billing solution. Tele2 customers in Sweden can now purchase apps, music, films and books from the Google Play store and pay by receiving a Tele2 invoice.
    The product will make purchases much easier through "one click" payments.
    Chintan Gohel likes this.
    09-25-2016 06:21 PM
  16. TheChazas's Avatar
    In my case, that should be the same, my carrier offers the same payment method, and on the carriers website it clearly stats what it works on Windows Phones, that is Microsoft Store.
    09-26-2016 04:16 AM
  17. Krystianpants's Avatar
    In my case, that should be the same, my carrier offers the same payment method, and on the carriers website it clearly stats what it works on Windows Phones, that is Microsoft Store.
    From what you show with authorization failures it is the carrier rejecting it. And the site says they partnered with Google. I would call and tell them about the authorization issue. It worked with your previous carrier. It works with my carrier. I'm on the latest anniversary update build.
    Chintan Gohel likes this.
    09-26-2016 09:31 AM

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