Black Friday is almost here!

Get the inside track on all the best deals.

  1. TrueMetalGeek's Avatar
    I am surprised that I am not reading about this problem all over the forum here.
    For the past few weeks the OneDrive app in Windows 10 Mobile has been really messed up.
    I open it and some folders are missing.
    Then eventually as the day progresses I will open the app and it will show it as completely empty!

    Of course if I go to OneDrive through the browser or on another device it is all there intact.

    The temporary fix has been to log out within OneDrive then log back in.
    Then the folders will all be there but not for long.
    The folders start to disappear again.

    This has been what I've had to do about a half dozen times per day lately.
    And I also have to turn the camera upload back on each time I log out and back in, so that is a real drag.

    I made sure I was updated to the latest preview build.
    Then I did a reset.
    Same thing.
    Then I used the recovery tool to go to the official release.
    Same thing.
    I've also left the SD Card out during this and it is still happening.

    So I'm back on preview build. Same thing.

    When I go to the app store I see several recent complaints for the same exact problem.
    But yet hardly a peep here on WC although there is one small thread in the OneDrive forum. :-/

    I use OneDrive all day long for work. It's sucked so bad that this app is flawed at the moment.

    I sent in a few feedbacks so I hope they get it fixed. OneDrive has been a really useful tool over the past year+ for me.
    11-08-2016 10:46 PM
  2. ttsoldier's Avatar
    You know what also sucks...

    No offline access. That REALLY sucks.
    11-09-2016 12:10 AM
  3. Timbre70's Avatar
    The pictures won't show the thumbnails too, only the generic icons.
    11-09-2016 02:35 AM
  4. Sandra Milo's Avatar
    Thanks for the post. I was just about to do a reset on my phone (950xl OS build 10.0.14393.448) but see that you tried that to no avail.
    I too use it for work, and nearly panicked the first time I saw the 'folder is empty' message thinking that my boss had accidentally deleted all her account folders! I was out of the office and needed to email some documentation and was really, really unhappy.

    Today, the supposedly empty folder is completely missing from the file list.
    11-27-2016 08:15 AM
  5. TgeekB's Avatar
    Mmm...no issues here. Strange.
    11-27-2016 08:24 AM
  6. Arnie-75's Avatar
    I had the same problem. When I opened OneDrive app I only saw 'mobile uploads' and 'apps' folder. Strange thing was, I could search for a file I knew existed and it was found within the app. Try it! To fix it temporarily, I had to logout from my onedrive account and re-login to make it work again for a short time. This problem reappeared even after I did some hard resets and was reproducable for my Lumia 930, no insider-updates.
    Then I used the WDRT because I had an issue that mail and calender tiles were not updating (see the other thread). Since then, my OneDrive worked fine again.
    I was also wondering why nobody else reorted this issue before.
    Try resetting with WDRT and DO NOT hard reset after you upgrade to Windows 10 Mobile. It seems that a hard reset from within Win 10 broke the live tiles, and at least for me also the OneDrive folder appereance.

    Even if Microsoft reduces development ressources for Windows 10 Mobile, basic functions like OneDrive app should work fine!
    11-27-2016 09:28 AM
  7. Arnie-75's Avatar
    EDIT: I even saved a screenshot when the problem appeared. It was 'mobile uploads' and 'music' folders:
    Attached Thumbnails wp_ss_20161103_0001.jpg  
    11-27-2016 09:33 AM
  8. Grodelj's Avatar
    I experienced the same problem a week ago. Then I signed out and in in onedrive app and since then everything is ok.
    11-27-2016 10:18 AM
  9. Captain_Eric's Avatar
    To fix this: Go to OneDrive->settings->about->reset app.

    I temporarily had this problem for awhile, now gone. Microsoft gave this solution, which I had to use a couple of time. I forget what changed, probably a new W10M build, but it's gone now.

    I'm on a 640XL, Fast ring.
    11-27-2016 01:44 PM

Similar Threads

  1. Turn an Android phone to Windows Mobile 10
    By alukard in forum Windows 10 Mobile
    Replies: 15
    Last Post: 11-13-2016, 12:49 PM
  2. New camera app update
    By jeetu4444 in forum Microsoft Lumia 950
    Replies: 3
    Last Post: 11-10-2016, 06:16 PM
  3. Desktop App?
    By the_moesiah in forum Continuum
    Replies: 2
    Last Post: 11-09-2016, 06:58 AM
  4. The next Metro game has been outed by the accompanying book series' website
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-08-2016, 08:30 PM
  5. Icon on Virgin Mobile
    By Sparky_Spankins in forum Nokia Lumia Icon
    Replies: 1
    Last Post: 11-08-2016, 07:03 PM
LINK TO POST COPIED TO CLIPBOARD