1. jasqid's Avatar
    Idol 4s - Latest release build .448 - I have several custom text tones assigned in the people hub/app. They are not working. Only the default sound is coming through.

    Also, The outlook app is the same way. I am getting the default tone and not the outlook/mail tone? Is there a secret to get this working or is it a bug?
    11-23-2016 03:58 PM
  2. abhishek singh21's Avatar
    have you installed the latest firmware update?

    did you do a soft reset past updating? to do that hold together volume down+power key until phone reboots.
    Last edited by abhishek singh21; 11-24-2016 at 10:42 AM. Reason: Rephrasing
    11-24-2016 10:42 AM
  3. jasqid's Avatar
    The Alcatel 4s hasn't had a firmware update yet. And yes done a couple soft resets because of lock ups.
    11-24-2016 11:00 AM
  4. gbm97's Avatar
    Same troubles on my phone, no custom notifications.
    I have a broken volume down button and was hoping there may be another way to do a soft reset.
    Any methods?
    Last edited by gbm97; 11-26-2016 at 04:20 PM. Reason: New Lumia 435,s on sale $19.97
    11-25-2016 11:45 AM
  5. JerseySal's Avatar
    For some reason, custom notifications and ringtones only show up when you put them into your Notifications folder on the device directly from a pc connected via USB.
    11-28-2016 12:38 PM
  6. jasqid's Avatar
    I rest my phone and did not restore from a backup. Custom sounds are working now. I shouldnt have to do that.
    11-30-2016 01:49 PM
  7. jasqid's Avatar
    Well... problems are back again. Is there some sort of secret to get and keep custom tones working?

    I had certain contacts setup with a unique text tone. It was working. I changed the default messaging tone under notifications and now that is trumping the individual tones in the people app. Is this still a bug? On production release?

    I have the same issue with outlook. You have the notification setting in the app to play sound... but it only plays the default. I changed it in settings/notifications to WINDOWS EMAIL and I still get a default beep. WTH?
    12-06-2016 12:41 PM

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