1. SoulBoy56's Avatar
    I'm running Windows 10 mobile plus latest updates on a Lumia 950.

    My Hotmail email account wasn't syncing correctly so I removed it from the phone, restarted the phone then added it again.

    It appears to have added the Microsoft Account OK but I am not getting email, contacts or calendar - can anyone help? Is there anything else I need to do?
    11-28-2016 12:35 PM
  2. greedo_greedy's Avatar
    Try adding your Microsoft Account through the "People" app and see if that works :)
    aximtreo likes this.
    11-28-2016 02:53 PM
  3. SoulBoy56's Avatar
    Thanks for your reply but that didn't work
    11-29-2016 04:45 AM
  4. greedo_greedy's Avatar
    Well then I guess a hard reset is the next course of action
    11-29-2016 04:51 AM
  5. SoulBoy56's Avatar
    I was thinking I would have to bite the bullet, after reading the "What Reset Methods Are There? Which Should I Use?" post from RumoredNow it looks like a Factory Reset would be best. Thanks for your help (y)
    aximtreo likes this.
    11-29-2016 05:20 AM
  6. TechFreak1's Avatar
    1) Look for an update in the store for the outlook app.

    2) You have a pin or windows hello associated to the phone remove these and you will prompted back to sign in.

    This should force sync everything.
    11-29-2016 04:11 PM
  7. SoulBoy56's Avatar
    Thanks for replying TechFreak1, sorry I've only just seen your reply and have already done a Factory reset on my phone which has resolved the problem but for the record I did have a PIN on the phone so what you suggested may well have worked.

    Thanks again.
    TechFreak1 likes this.
    12-04-2016 09:51 AM

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