1. crg28's Avatar
    I've had the 950XL since day 1. Everything was fine until today. Yesterday, was updated to build 14393.576, non insider.
    Today Outlook was automatically updated and all of a sudden earlier tonight I cannot login to my outlook email using my MS account. None of my MS services work on my phone anymore Groove, Videos, etc....keep getting this same damn error....0x801901f4

    I can login on my surface with no problems....

    How do hell do I fix this? Anyone?
    12-16-2016 01:03 AM
  2. crg28's Avatar
    Spoke to MS support and they have no clue how to fix this.....anyone?
    12-16-2016 02:28 PM
  3. Russ McClelland's Avatar
    I started getting the same error about the same time. Hope there is a way to fix this soon...
    12-16-2016 09:38 PM
  4. woodytulsa's Avatar
    I am having this issue also on my 950, anytime I try to log in to my account it says anything went wrong and throws the same error code. Can't reset phone because it requires you to sign in. I want to avoid using the windows device recovery tool of I can.
    12-16-2016 10:35 PM
  5. Sean Burcham's Avatar
    I've had the 950XL since day 1. Everything was fine until today. Yesterday, was updated to build 14393.576, non insider.
    Today Outlook was automatically updated and all of a sudden earlier tonight I cannot login to my outlook email using my MS account. None of my MS services work on my phone anymore Groove, Videos, etc....keep getting this same damn error....0x801901f4

    I can login on my surface with no problems....

    How do hell do I fix this? Anyone?
    I'm having the same problem on the same build..... I hope there is a fix soon. I need my mail!
    12-17-2016 11:01 AM
  6. Sean Burcham's Avatar
    I was digging through some of the forums and found a solutions that worked for me. I hope this works for you guys.

    First remove the account with the problem.
    Open outlook settings on phone (the little gear symbol bottom left)
    click Accounts
    click Add Advanced set-up
    click Exchange ActiveSync

    follow this:
    Server address: s.outlook.com
    Domain: <leave empty>
    Username: Your email address
    Password: Your password
    TLS/SSL encryption required: Check
    libra89, Guytronic and aximtreo like this.
    12-17-2016 11:17 AM
  7. libra89's Avatar
    I was digging through some of the forums and found a solutions that worked for me. I hope this works for you guys.

    First remove the account with the problem.
    Open outlook settings on phone (the little gear symbol bottom left)
    click Accounts
    click Add Advanced set-up
    click Exchange ActiveSync

    follow this:
    Server address: s.outlook.com
    Domain: <leave empty>
    Username: Your email address
    Password: Your password
    TLS/SSL encryption required: Check
    Thank you for this. It worked like a charm.

    However, I think there should be an addition to note that you have to put your email address twice in username and email address in order to sign in.
    Guytronic and aximtreo like this.
    12-17-2016 02:51 PM
  8. Christopher Lindsay's Avatar
    Great! Using this trick caused me to get everything running but now I have none of my contacts smh
    12-17-2016 09:14 PM
  9. Sean Burcham's Avatar
    Great! Using this trick caused me to get everything running but now I have none of my contacts smh
    That's funny, it synced all my contacts and calendar events. Try change the sync settings for that account. Syncing contacts may be turned off.
    12-17-2016 09:33 PM
  10. crg28's Avatar
    Thanks guys. This worked for my Outlook Account. But I still cant login to my MS Account on the phone, so no MS services like Groove or Cortana....MY outlook acct is the same as my MS account. Outlook now works....Should I also remove the MS account and then add it again?
    12-17-2016 11:02 PM
  11. woodytulsa's Avatar
    I was able to get mine working, the trick above didn't work for me but I was able to turn of reset protection online, then after deleting the outlook account it registered on my phone and was able to reset without the device recovery tool. After the reset it pulled up my latest backup and all is good now.
    12-18-2016 01:50 AM
  12. Christopher Lindsay's Avatar
    I was able to get mine working, the trick above didn't work for me but I was able to turn of reset protection online, then after deleting the outlook account it registered on my phone and was able to reset without the device recovery tool. After the reset it pulled up my latest backup and all is good now.
    tried this. Mine still won't even reset. Tried to get help from Microsoft and it was the worse experience. Apparently phone support is handled through a third party. That third party couldn't even send me a new phone cause that's done through another third party. this is the second time I've been forced to reset my phone in the last 2 weeks for account syncing problems. As soon I get a new phone I'm selling it for an iPhone. I'm done with ish.
    12-18-2016 08:34 AM
  13. Christopher Lindsay's Avatar
    That's funny, it synced all my contacts and calendar events. Try change the sync settings for that account. Syncing contacts may be turned off.
    It synced over my contacts removing information and messing up everything.
    12-18-2016 08:36 AM
  14. crg28's Avatar
    So I reset the whole thing and it is now working fine. But I'm now having an issue loging in to another outlook account (Live.com) I had before....oh well...you win some and you loose some...that is the history of WM 10....
    libra89 likes this.
    12-19-2016 12:24 PM
  15. mmcpher's Avatar
    What we need is a Microsoft Account Doctor, someone who can peer into your Microsoft Account settings and history and see where the corruption lies and then excise it. What we get is a whole lot of runaround and avoidance and advise to hard reset, hard reset, hard reset, delete your account, as if these things were no bother at all.
    12-19-2016 02:58 PM
  16. Christopher Lindsay's Avatar
    What we need is a Microsoft Account Doctor, someone who can peer into your Microsoft Account settings and history and see where the corruption lies and then excise it. What we get is a whole lot of runaround and avoidance and advise to hard reset, hard reset, hard reset, delete your account, as if these things were no bother at all.
    I've come to the conclusion that Windows 10 is trash and Microsoft could care less. They've even moved support to a third party. Try getting a new phone. It's terrible.
    12-19-2016 07:49 PM
  17. Christopher Lindsay's Avatar
    After bricking my phone for a while I finally got my phone to reset with windows device recovery tool. Still going to replace it and switch platforms.
    12-20-2016 12:31 AM
  18. crg28's Avatar
    now my charger for the 950XL isn't working anymore....either that or the battery is dead....what a disaster...
    12-20-2016 03:08 AM
  19. James Clarkson's Avatar
    First remove the account with the problem.
    Open outlook settings on phone (the little gear symbol bottom left)
    click Accounts
    click Add Advanced set-up
    click Exchange ActiveSync

    follow this:
    Server address: s.outlook.com
    Domain: <leave empty>
    Username: Your email address
    Password: Your password
    TLS/SSL encryption required: Check
    However, I think there should be an addition to note that you have to put your email address twice in username and email address in order to sign in.
    My secondary account has two step verification enabled, so after I did this it kept complaining about wrong account credentials. I had to also log in on desktop and create an app password for my phone and use that as the password for the account for it to work.
    libra89 likes this.
    12-20-2016 07:42 AM

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