1. DavidTheGiant's Avatar
    Ok so this problem is kinda new to me and it only happened after Messenger and Instagram got updated.. Why is this happening? Is the new updated ported apps not compatible with the photos on our phone anymore?

    Messenger:
    Before - can still access photos via in-app photo picker
    Now ( after update ) - app crashes immediately and can't even see my photos anymore because it crashes

    Instagram:
    Before - can still access photos via photo picker and can also see my photos there
    Now ( after update ) - same with messenger the app crashes when it's still loading my photos and can't even see my photos now in the in-app photo picker because it crashes immediately

    Is this also happening on you guyz??
    12-21-2016 09:42 PM
  2. PlexusCV's Avatar
    Works here with L535 on production.

    Sent from mTalk
    12-22-2016 04:56 AM
  3. DavidTheGiant's Avatar
    Originally posted by PlexusCV
    Works here with L535 on production.

    Sent from mTalk
    I'm on production/official ring too.. :(
    12-22-2016 06:07 AM
  4. PlexusCV's Avatar
    If you didn't already tried it restart your phone, try a soft reset or try to reinstall the app. If your photos are stored on SD card check if card is Ok / try other SD card.

    Sent from mTalk
    12-22-2016 07:42 AM
  5. DavidTheGiant's Avatar
    Originally posted by PlexusCV
    If you didn't already tried it restart your phone, try a soft reset or try to reinstall the app. If your photos are stored on SD card check if card is Ok / try other SD card.

    Sent from mTalk
    I tried that already.. i tried also putting a brand new SD Card with no pics inside and the app still crashes.. So weird 😨
    12-22-2016 11:14 AM
  6. Krystianpants's Avatar
    Maybe you have a specific photo that is causing it to crash?
    try moving some of your most recent ones out of the folder.
    12-23-2016 06:37 PM
  7. DavidTheGiant's Avatar
    Originally posted by Krystianpants
    Maybe you have a specific photo that is causing it to crash?
    try moving some of your most recent ones out of the folder.
    I don't know? But the in-app gallery works fine on the FB app it loads my photos perfectly.. But in the updated Instagram and Messenger the app crashes which is kinda odd.. I tried removing the memory card to see what happens hoping that it will load some of my photos from my phone memory but OMG to my surprise it didn't even detect my photos from my phone memory so it means it only relies to my SD card.. I tried another method i put in a brand new empty SD card with no photos and the app still crashes.. See? "No photos" but the app crashes.. What's happening? 😭
    12-23-2016 11:11 PM

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