1. Faisal Islam2's Avatar
    I am facing a strange problem from the very beginning on my Lumia 540, I can't able to upload videos on instagram by using Instagram for windows 10 mobile app , every time it shows preparing to upload then failed :( I uninstall & reinstall the app couple of time also did hard reset but problem stays :( what to do help guys
    01-27-2017 01:52 PM
  2. libra89's Avatar
    I am facing a strange problem from the very beginning on my Lumia 540, I can't able to upload videos on instagram by using Instagram for windows 10 mobile app , every time it shows preparing to upload then failed :( I uninstall & reinstall the app couple of time also did hard reset but problem stays :( what to do help guys
    Are you recording video using the Instagram app or are you uploading a prerecorded video?
    Faisal Islam2 and Guytronic like this.
    01-27-2017 02:26 PM
  3. Faisal Islam2's Avatar
    I use Instagram app camera to shot video
    01-27-2017 09:47 PM
  4. libra89's Avatar
    Hmm okay. Is it possible to try a prerecorded video as a test to see if that makes any difference?
    Guytronic and Chintan Gohel like this.
    01-28-2017 04:22 PM
  5. Chintan Gohel's Avatar
    I use Instagram app camera to shot video
    and try using 6tag as well
    libra89 likes this.
    01-29-2017 08:37 AM
  6. Faisal Islam2's Avatar
    I tried pre recorded videos still problem stays! 6tag is paid apps when you want to upload long videos :(
    01-29-2017 12:15 PM
  7. Chintan Gohel's Avatar
    Maybe it could be the length of thwe video that is affecting? Try a shorter video, say 10 seconds - I wasn't able to upload high quality images until I reduced the image quality
    libra89 likes this.
    01-31-2017 06:02 AM
  8. Faisal Islam2's Avatar
    I don't have problem with high quality picture , I have only problem with video uploading :( I tried 10 sec video still unable to upload videos
    01-31-2017 12:46 PM
  9. Faisal Islam2's Avatar
    Lumia 540 has video uploading problem
    02-02-2017 01:08 PM
  10. Chintan Gohel's Avatar
    Lumia 540 has video uploading problem
    I'll test uploading videos when I get home today - I also have a lumia 540
    libra89 likes this.
    02-03-2017 02:04 AM
  11. Faisal Islam2's Avatar
    Plz do test ! I am still unable to upload videos from Instagram app for Windows 10 mobile
    02-05-2017 02:17 AM
  12. Chintan Gohel's Avatar
    Plz do test ! I am still unable to upload videos from Instagram app for Windows 10 mobile
    Tried uploading a 9 second video using 6tag - first step 6tag did was preparing the video, then showed me a preview, then adding caption and stuff and then upload - and it worked the first time
    02-06-2017 03:22 AM
  13. Chintan Gohel's Avatar
    The above was using cellular data, 3G - took less than a minute for the whole process
    02-06-2017 03:23 AM
  14. Faisal Islam2's Avatar
    But official Instagram app for windows 10 mobile doesn't allow me to upload videos
    02-06-2017 08:02 AM
  15. Chintan Gohel's Avatar
    But official Instagram app for windows 10 mobile doesn't allow me to upload videos
    I opened instagram app, tapped the plus symbol at the bottom of the app, selected my video frrom gallery, cropped, gave a title and then pressed share - it's been stuck on preparing for over a minute now

    Tried both cropped and uncropped, but no difference

    So yes, uploading videos using instagram app does not work for me on the lumia 540

    At this point we can submit feedback via the app or you could try 6tag and pay for the added services - I did that a long time ago and it's worth it
    Faisal Islam2 likes this.
    02-07-2017 03:39 AM
  16. Faisal Islam2's Avatar
    I reported this issue so many times through Instagram feedback they don't listen
    02-07-2017 12:43 PM
  17. Chintan Gohel's Avatar
    I reported this issue so many times through Instagram feedback they don't listen
    Try feedback hub too - reported an issue with instagram and it got resolved within 5 days
    Faisal Islam2 likes this.
    02-08-2017 04:19 AM
  18. Faisal Islam2's Avatar
    Reported that issue
    02-09-2017 01:15 AM
  19. anthonyng's Avatar
    if it answers anything for you, my lumia 920 with win10 10586.456 can't upload pre recorded (crashes while trying to process) and in instagram app video's just say failed.
    Faisal Islam2 likes this.
    02-18-2017 01:11 AM
  20. Faisal Islam2's Avatar
    Yeah I think Instagram require 2GB ram to upload videos :(
    02-18-2017 08:24 AM
  21. Soundtweaker's Avatar
    Same problem here. Any pre-recorded videos fail to upload. Even videos that previously uploaded successfully 3 weeks ago, fail to upload now. Tried this on 2 different Windows phones.
    02-18-2017 09:37 AM

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