1. Eric Goforth's Avatar

    It appears that Groove music updated today on my 950. I've also seen it gets stuck on the updating collection screen for over 5 minutes. Is there a way to roll back the update? Any way to fix it. Hours after I first tried to go into it today it's still broken.

    I've been able to play music on my SD card by browsing to it in file explorer. If I look at my songs, albums, etc. Groove tells me that I need to add some music even though I have gigs and gigs of music on my sd card.

    02-25-2017 08:00 PM
  2. Timothy Rearick's Avatar
    I have the same problem on a new Idol 4S. Any suggestions?
    02-25-2017 09:18 PM
  3. Eric Goforth's Avatar
    I tried turning off my phone, ejecting my sd card and starting groove (so all my music was gone). It didn't help.

    I put back in my sd card and it was the same as before.
    Trunks123 likes this.
    02-25-2017 10:44 PM
  4. Trunks123's Avatar
    I am facing that issue too . From RS2 builds
    02-25-2017 11:55 PM
  5. HaibaneReki's Avatar
    sometimes moving the music files to a different folder using explorer IN PHONE helps. Permissions issue maybe?
    02-27-2017 08:34 AM
  6. ClassicD's Avatar
    sign out then sign back in?

    or just stay signed out.
    02-27-2017 03:40 PM
  7. lord_tizzle's Avatar
    Just got idol S4 2 days ago. Groove updated last night. Been stuck all day. Please have a fix soon.
    02-27-2017 03:44 PM
  8. TgeekB's Avatar
    Mine updated on the 23rd.
    No issues on my unlocked Idol4s.

    Sent from my Alcatel Idol 4S
    02-27-2017 04:24 PM
  9. TennisGuy45's Avatar
    My groove has been updated but the same issue that has been there for months remains.

    Groove will crash if you try to look up by "Artist".
    02-28-2017 07:53 AM
  10. jeffwacko's Avatar
    Just got off the phone with Xbox support for over an hour. It's a technical issue on their end with nothing we can really do in the mean time until it's fixed. I have found if you open a song from onedrive or your local files, it will play and allow you to access your setting, etc. But streaming and such will still not work.
    03-03-2017 11:45 AM
  11. jeffwacko's Avatar
    Also, it seems to be happening mostly to HP elites x3's and Lumia 950s, according to what the girl on the phone said she was seeing in her reports.
    03-03-2017 11:46 AM

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