1. MartLea's Avatar
    Receive update last night on my W10M Lumia 640 LTE, apart from screwing up the browser font size (with no way to adjust without screwing up the start screen size) it seemed just as before. That was until I tried to open my Barclays Bank app and got a "this app does not work on Jail Broken phones, re-install the OS from factory settings! So this once primary app on my Windows Phone is now broken, thanks MSFT. I did speak to Barclays and have been told they are working to fix this but I remain unconvinced.
    The only other difference I can see is a couple of new apps I don't need.
    05-03-2017 11:35 AM
  2. Martin Zone's Avatar
    Confirmed. Same here, 950xl. After the CU update, the Barclays app complaining about jailbroken phone and refuses to start.
    05-03-2017 11:45 AM
  3. Allen Rhodes's Avatar
    Ok so is this really a MS problem where they need to rework part of the OS to accommodate an app that can be updated itself to fix the issue? Really? You need to bang on Barclays and not MS, seriously. This misguided anger/entitlement is really tiresome.
    05-04-2017 12:26 AM
  4. Grant Taylor3's Avatar
    Ping it starts but their mobile banking complains that the phone is jailbroken.
    05-04-2017 02:25 AM
  5. Martin Zone's Avatar
    We've noticed that the latest Windows 10 Mobile Creators Update does not allow you to log onto our Mobile Banking app or Pingit. Please don't worry as our teams are working to fix this. We'll post regular updates on the Microsoft Store (search for our app). We'll be back in touch when sorted. Your Barclays Team
    libra89 and Chippy757 like this.
    05-04-2017 09:08 AM
  6. Grant Taylor3's Avatar
    Good news.
    05-04-2017 02:43 PM
  7. redmisfitx's Avatar
    I can't seem to find that app in the store, can you guys post a link? Thanks!
    05-05-2017 10:30 AM
  8. Grant Taylor3's Avatar
    It has just been updated to work on the Creators Update.
    05-19-2017 05:22 PM
  9. MarkRae's Avatar
    I updated the app through Downloads and updates but, although it no longer says the phone is jailbroken, it still won't launch properly. I enter my five-digit passcode and it shuts down immediately. I've rebooted the device. Is there anything else I need to do to get it to work...?
    05-19-2017 09:15 PM
  10. Midlifecrisis's Avatar
    This happened to me too. I uninstalled/re-installed the app and went through the setup again and it's all working ok now.
    05-20-2017 03:16 AM
  11. Richardr1's Avatar
    This happened to me too. I uninstalled/re-installed the app and went through the setup again and it's all working ok now.
    Thanks for this. I did the same, and all is now working.

    Sent from mTalk
    05-20-2017 05:15 AM
  12. Chippy757's Avatar
    Yes it works now with banking app. It would be nice to see Pingit fixed as well...
    Originally posted by Martin Zone
    We've noticed that the latest Windows 10 Mobile Creators Update does not allow you to log onto our Mobile Banking app or Pingit. Please don't worry as our teams are working to fix this. We'll post regular updates on the Microsoft Store (search for our app). We'll be back in touch when sorted. Your Barclays Team
    05-21-2017 02:29 PM
  13. aelking's Avatar
    I just had an update to Barclays, and it appears they have updated this and it now works with the Creators Update.
    Fantastic new for Barclays, my bank is brilliant :)
    05-24-2017 03:45 AM
  14. wipeout2185's Avatar
    I spoke to Barclays the other day and they said a fix was in the works, I took that with a grain of salt but I'm glad to have been wrong all seems to be up and running again.
    05-24-2017 09:55 AM
  15. Grant Taylor3's Avatar
    Ping it just got updated too so that now works again.
    06-01-2017 01:40 AM

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