1. wpbazaar's Avatar
    My L950 did an update last night which got stuck on a black screen, so in the morning I pulled the battery out and now it says

    "This device is locked because of failed sign-in attempts or repeated shutdowns. Keep your device powered on for at least 2 hours and then try again.

    You can also unlock your device remotely by following the instructions at http://aka.ms/unlockdevice.

    Provide a PIN."

    I can get to notifications and I can receive calls, but that's it.

    So on desktop I followed the instructions - went to my MS account, Find my phone and clicked the Lock button but nothing happens. I thought it might be a browser thing so used different browsers but all the same result, the Lock button does nothing.

    So now I'm stuck. Any suggestions?
    05-10-2017 04:24 PM
  2. TechFreak1's Avatar
    My L950 did an update last night which got stuck on a black screen, so in the morning I pulled the battery out and now it says

    "This device is locked because of failed sign-in attempts or repeated shutdowns. Keep your device powered on for at least 2 hours and then try again.

    You can also unlock your device remotely by following the instructions at http://aka.ms/unlockdevice.

    Provide a PIN."

    I can get to notifications and I can receive calls, but that's it.

    So on desktop I followed the instructions - went to my MS account, Find my phone and clicked the Lock button but nothing happens. I thought it might be a browser thing so used different browsers but all the same result, the Lock button does nothing.

    So now I'm stuck. Any suggestions?
    Have you tried a soft reset?
    05-10-2017 08:08 PM
  3. wpbazaar's Avatar
    Reset didn't work within 2 hours, but worked after waiting more than 2 hours (4 in my case).
    TechFreak1 and kaktus1389 like this.
    05-10-2017 11:24 PM
  4. Indistinguishable's Avatar
    Reset didn't work within 2 hours, but worked after waiting more than 2 hours (4 in my case).
    Glad to see you got it fixed! I've just never seen something like this happen...
    kaktus1389 likes this.
    05-12-2017 02:49 PM
  5. woldemar's Avatar
    Have you any solution? I have same problem from last day.
    05-13-2017 04:05 PM
  6. rishm's Avatar
    Facing same issue on my wife's 950. The battery isn't swollen up and I have done the battery spin test. But the phone is rebooting abruptly and she is getting this message.
    2 hours is long time to wait! We waited some time ago but it rebooted after finishing today's update from MS and crashed again, asking me to wait for 2 hours!
    10-10-2017 02:21 PM
  7. rishm's Avatar
    for now I followed this direction to unlock instead waiting for 2 hours- https://support.microsoft.com/en-us/...phone-remotely

    But not sure whether the 950 locks again for another 2 hours after abrupt crash.
    10-10-2017 03:18 PM

Similar Threads

  1. 950XL Hangs After Windows Updates
    By chiques in forum Microsoft Lumia 950 XL
    Replies: 7
    Last Post: 06-04-2017, 09:49 PM
  2. W10M Whatsapp Message Alert Tone Gone After 15063.297 Update
    By mkachwee in forum Windows 10 Mobile
    Replies: 6
    Last Post: 05-12-2017, 10:00 PM
  3. Top 5 announcements from the first day of Build 2017
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 05-10-2017, 02:00 PM
  4. Microsoft's Build keynote featured lots of iPhones — and no Windows phones
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 05-10-2017, 01:20 PM
  5. These are all of the ‘Skills’ currently available for Cortana
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 05-10-2017, 10:40 AM
LINK TO POST COPIED TO CLIPBOARD