07-27-2017 09:07 AM
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  1. jlabelle's Avatar
    I had similar bad experience with my B2X. Had my Lumia 950 keeping rebooting, not charging above 60£ (even after a full night charge), then jumping to 100% ... to die just 15mn later.
    Explained everything to them, put again a description of the issues in the package.

    After 2 weeks, got the phone back to discover they did not do anything because there was a strip on the top left of the screen!!!
    06-21-2017 06:34 AM
  2. TgeekB's Avatar
    They have to improve support if they have any hope moving forward. This is one of the reasons Apple is so popular.

    Sent from mTalk on my SP4
    06-21-2017 06:43 AM
  3. Drael646464's Avatar
    I had EXCELLENT customer service... at the Microsoft store. I had an issue with my Lumia 950XL, they exchanged it on the spot. No questions asked. I do have the extended care service plan. That did help. And the issue was fixed.

    I think the real problem for many of us is that there are certain bugs in Windows 10 mobile that they will never repair. They are moving on to the next version of Windows Mobile C Shell whatever and there are certain things about Win Mobile that I will just have to live with. And that sucks, but it's part of a larger problem at Microsoft.

    They have always been very tolerant of bugs in their software. Always. Every version of Windows has been buggy. Windows 10 was released with a mail and calendar app FULL of bugs. Made the original apps unusable.

    They've recently become a company that puts a lot of care and thought into hardware. They really really need to put that same care and effort into software.

    The ONLY reason why I put up with all the bugs that I do is because of the things Windows gives me over Mac OS. But I totally understand people who don't want to put up with it and move on to other platforms.
    Literally the only thing so far in any of the feature2 builds, since CU, is bugfixes. Like, that ATM is ALL the mobile team is working on. That'll probably be 90 percent true, for the remainder of this year.

    For the mail app etc, IDK. I've never seen any bugs in any version of windows, apart from once, in one build BT didn't work on my win10m. I've never reported any. I see bugfixes in every new update of windows, but I have yet to personally notice anything.

    I did report the BT bug, but its was already fixed when I enrolled in insiders preview, so they had already solved it.

    Guess you find out how much the mail app team care about bugs or not, by reporting it, or upvoting the issue in feedback. You never know until you try.
    06-21-2017 07:05 AM
  4. NEvens's Avatar
    B2X is the worst service I ever experienced, while Microsoft is usually second to none. My 950 went back and forth during months until they found out the problem may be a faulty battery (which you can't send with the phone btw). When they found it, they refused to replace the battery while it was still under warranty when I first sent the phone...
    06-21-2017 07:31 AM
  5. 73blazer's Avatar
    W10 mobile is LOADED with bugs that I run into every day. Most are just slightly annoying. I only put up with it because I refuse to go with google's evil plans to own you and all your personal files,business dealings, data, habits, health and hobbies, and apple is 5 years behind everything, but don't tell them that.
    Daily bugs:
    • Crashing major apps like messaging and mail (white screen), re-load fixes 9 out of 10 times
    • Switching between continuum and regular mode really screws up some apps, sometimes have to reboot
    • notifications are a disaster, and they get wrecked on every new build causing you to have to re-set them up, and figure out how to set them up, as half of them won't show for you to customize until a first one comes for that particular thing. Settings for notify are all over the place and a complete fail.
    • calendar won't update from an email meeting notice


    I could go on...but you get the point
    CraigCole likes this.
    06-21-2017 07:43 AM
  6. Kevin Rush's Avatar
    W10M works great for me. No problems at all. Admittedly, I run public production version.
    Drael646464 likes this.
    06-21-2017 08:08 AM
  7. Drael646464's Avatar
    W10M works great for me. No problems at all. Admittedly, I run public production version.
    No problems either here. Very very occasionally an app will play up. But that happens on all mobile platforms. I generally get more app crashing on Android 5 than win10m.
    06-21-2017 08:25 AM
  8. aximtreo's Avatar
    Earlier this month, I sold my 650 that I used as a backup and as a way to get the Insider releases. Each update introduced some different problems from the last update. Just got tired of all the problems; I'm too old to wait for support that will never come.

    I bought a Nexus 6P to use as backup to my iPhone 7+. It's the first time since the early 2010's that I haven't had a windows phone of some sort. Guess I'm not the only WM user that has or is deciding to move on. Guess what; when MS introduces the "Next" generation of mobile device, I'll remember just how quick they stopped support on the previous iteration. Bye.
    06-21-2017 08:41 AM
  9. Steven Jepson's Avatar
    O B2X, how I loathe you...

    When I bought my 950 XL (from a reseller off eBay), I thought it would be smart to register it through B2X. Surprise! I have NO WARRANTY!!! I just bought the phone a week earlier. (I'm still trying to get that issue taken care of...)

    When the front camera stopped working (update? just a common issue? huh?), I went through the usual two steps via MS support (soft/hard reset) and then was shuffled off to...you guessed it, B2X. After going through the same routine, they decided to see if I could solve the warranty issue.

    They THEN decided to call me EVERY DAY asking if I had solved the warranty issue. After the fifth call, then then asked if they could close the issue!! Nothing had been done, with the exception of near harassment.

    MS, if you are reading this, B2X is a JOKE. I'm guessing that the awards they've won is due to the fact that they have closed cases.
    06-21-2017 08:45 AM
  10. Steven Jepson's Avatar
    O B2X, how I loathe you...

    When I bought my 950 XL (from a reseller off eBay), I thought it would be smart to register it through B2X. Surprise! I have NO WARRANTY!!! I just bought the phone a week earlier. (I'm still trying to get that issue taken care of...)

    When the front camera stopped working (update? just a common issue? huh?), I went through the usual two steps via MS support (soft/hard reset) and then was shuffled off to...you guessed it, B2X. After going through the same routine, they decided to see if I could solve the warranty issue.

    They THEN decided to call me EVERY DAY asking if I had solved the warranty issue. After the fifth call, then then asked if they could close the issue!! Nothing had been done, with the exception of near harassment.

    MS, if you are reading this, B2X is a JOKE. I'm guessing that the awards they've won is due to the fact that they have closed cases.
    06-21-2017 08:45 AM
  11. Drael646464's Avatar
    Earlier this month, I sold my 650 that I used as a backup and as a way to get the Insider releases. Each update introduced some different problems from the last update. Just got tired of all the problems; I'm too old to wait for support that will never come.

    I bought a Nexus 6P to use as backup to my iPhone 7+. It's the first time since the early 2010's that I haven't had a windows phone of some sort. Guess I'm not the only WM user that has or is deciding to move on. Guess what; when MS introduces the "Next" generation of mobile device, I'll remember just how quick they stopped support on the previous iteration. Bye.
    Bye :)
    06-21-2017 09:08 AM
  12. nCogNeato's Avatar
    I've had 3 major issues with Windows Mobile support over the past year.

    1. Failure to backup
    2. Social Network contact integration
    3. OneDrive Sync Error 80070005


    After the Error 80070005 fiasco, which took MS 6 days to fix and caused an obscene amount productivity loss, I made the difficult decision to buy my first non-Windows phone in 10 years.

    I'll be purchasing the Nokia 6 when it's available in the US.
    06-21-2017 09:40 AM
  13. digitaldd's Avatar
    There is no tech support.
    Its always the first thing that gets cut when a new budget has to be met.
    libra89 likes this.
    06-21-2017 09:41 AM
  14. Michael Bromley's Avatar
    I have an ATT business account so whenever I have had a technical issue I get straight to MS enterprise support, which is both state-side and w/ high level techs. Sorry, consumer side...
    PerfectReign likes this.
    06-21-2017 09:31 PM
  15. jlabelle's Avatar
    Yes, Microsoft service is top notch but the company they delegated the Lumia service to (B2X) is awful!!!
    NEvens and CraigCole like this.
    06-22-2017 02:06 AM
  16. TgeekB's Avatar
    No problems either here. Very very occasionally an app will play up. But that happens on all mobile platforms. I generally get more app crashing on Android 5 than win10m.
    If you look at the multiple threads regarding the new builds you see that your experience isn't exactly normal.
    I was the same way, until CU everything on my Idol4s was working great. Then problems started creeping in. It got to the point where it was unusable and I had to find something else. There's a reason mobile is losing so many customers: software problems and no support. That's an unsustainable business model.

    Sent from mTalk on my SP4
    libra89 and CraigCole like this.
    06-22-2017 06:41 AM
  17. 73blazer's Avatar
    I have an ATT business account so whenever I have had a technical issue I get straight to MS enterprise support, which is both state-side and w/ high level techs. Sorry, consumer side...
    I'm and AT&T Business customer. I use the premier website to manage my at&t account. Where is this super special business support for W10 mobile you speak of? AT&T has support for phones you buy from them, which is nice, never used it because the phones they sell are very limited. No 950Xl and no HP.
    Last edited by 73blazer; 06-22-2017 at 07:10 AM.
    06-22-2017 06:57 AM
  18. K H 1979's Avatar
    I have been a MS loyal since Nokia discontinued Symbian on its smartphones and went with MS. I had the Lumia 800, 920, 925, 930 and currently 950 XL as private phones and a Lumia 435 as a small business smartphone.

    I am extremely disappointed, especially with the 950 XL**due to the frequent reboots (sometimes 4 to 5 times in 10 or 15 minutes!!!) and sudden shutdowns, battery drains etc... They have never been solved since I have the phone and the feedback that is being sent to them falls on deaf ears!

    Last week I had to order a new phone and for the first time in years, I was confronted with the choice iOS or Android. I never used either one of these OSs. Windows was not an option since not supported anymore by our IT and they were reluctant to have to configure a phone with Win10Mobile while 99.99% of the company phones are either iOS or Android!

    I went with Android since Apple never was and will be an option for me. I have the Samsung S7 now for 2 days and I'm absolutely not regretting my choice. Not only the phone is of premium quality built, Android 7 (Nougat) is very nice and intuitive. I had no issues whatsoever setting up the phone and even setting up my own e-mail account without any intervention from our IT!!!!!!

    I am still holding on to my Lumia 950XL as my personal phone. I love the OS, I really do, but the lack of support and update, including the existing apps, more than the lack*of apps itself (which is bull), is my main concern and frustration. If by Q4 2017/Q1 2018 MS does not come with a clear support strategy for mobile and a great mobile device in line with their surface line-up of devices, I*will leave the platform indefinitely. A Samsung Note 8 or the current Galaxy S8+ would be one of the devices of choice... ****
    06-22-2017 09:32 AM
  19. 73blazer's Avatar
    I have the Samsung S7 now //////// A Samsung Note 8 or the current Galaxy S8+ would be one of the devices of choice... ****
    Speaking on support, while you'll have it so long as that is the latest Samsung model, Samsung is notorious for zero support/updates etc as soon as the next model comes out. You won't get new builds of android or updated anything except apps. Apps will update for a while until that app doesn't support the "old" version of android your phone is on .... and your left int he dust. Occasionally they'll post a build on their website for your "legacy" device (that is probably less than a year old), but installing these without the carriers sanctioning is time consuming, convoluted and those builds are loaded with more bugs than W10Mobile because they didn't have to do any rigid testing for mass OTA release, and they know these builds will only be installed by enthusiasts who really want the latest of android and everyone else who asks "hey, where's the update for my model"....they can point and say, here on our website see we have it...good luck figuring out how to install it if your not a tech person. The last one I installed was so riddled with bugs and there was no way to go back because the old "build" was the one that came on the phone and was not posted anywhere for a consumer to get, wireless didn't work with dhcp, constant crashes and reboots, VPN didn't work, certain apps using certain gps api's didn't work...it was unusable. I had to throw the phone away, at 9months in. There were certain hack fixes for some of the bugs posted by people, but to do the fixes you had to root the phone (a whole different time consuming process) and hack the core and then re-install your hacked "build" and try it. yeah....real nice. I'll never ever buy another samsung again.
    Last edited by 73blazer; 06-22-2017 at 10:45 AM.
    06-22-2017 10:33 AM
  20. xandros9's Avatar
    Speaking on support, while you'll have it so long as that is the latest Samsung model, Samsung is notorious for zero support/updates etc as soon as the next model comes out. You won't get new builds of android or updated anything except apps. Apps will update with features for the "new one" and your left int he dust. Occasionally they'll post a build on their website for your "legacy" device that is probably less than a year old, but installing these without the carriers sanctioning is time consuming, convoluted and those builds are loaded with more bugs than W10Mobile.
    Samsung flagships consistently get two major OS updates throughout their lifespan.

    And funnily enough, my dad's bottom-of-the-bargain-bin early 2016(?) Samsung (on Cricket) is getting security patches. Not monthly like BlackBerry, but every two-three months.
    06-22-2017 10:37 AM
  21. AndyCalling's Avatar
    I have a Lumia 950XL and whilst I will certainly not claim B2X are a good support company at all, the issues described in this thread are not quite as they are being described. I have a fully up to date OS and set of apps (not insider or beta). I have tested the MS Mail app with continuum and it works fine. That being the case, either MS have fixed the app bug the OP reported in a matter of days (pretty good dev response time for a big company) or B2X was correct to suggest reflashing the phone OS. If you don't have the equipment to do this (any cheap 2nd hand laptop with a USB port will do it) then you need to return your phone to get it reflashed. Same would be true for any Apple or Android device. Others hijacking this thread to report many crashes as 'bugs' know very well (assuming they have looked at the L950XL forum here at all) that this is a problem with their battery or they need a hard reset or a reflash. To those, misrepresenting your issue and hijacking threads won't reduce your annoyance. Better to actually address your problems directly, as they can be solved. Calling everything an OS bug will likely just mislead others and discourage them from looking for solutions to their own issues which is a bit mean really (though I'm sure you didn't mean it to be). The only significant bugs I have with the OS ATM is the Edge browser unresponsive tab on most launches, but we all have that one and I expect it is being worked on. It is easily worked around. The broken MS Wireless Display Adapter app is getting annoying and MS need to hurry up with a fix for that (happens to all phone users since CU) but the adapter itself still works whilst we wait so not a huge issue for now. Ok, B2X are awful in general, but even if through blind luck their advice in this matter I have to say, grudgingly, is not incorrect.
    06-22-2017 10:52 AM
  22. 73blazer's Avatar
    Samsung flagships consistently get two major OS updates throughout their lifespan.
    I disagree, from first hand experience. I had a flagship note 1, as soon as note 2 came, no more android updates, security [patches, ZERO, and the next up version of android was so different, half the apps updated to a point where they had to make a choice to cut off the old version of android or some of the apps offered two versions of the app to support older versions of android.
    My brother in-law had a S5, same story, S6 (or 7, I don't quite remember if that was the battery debacle or not) came, and his device no longer got ANYTHING from samsung.
    Two builds OTA from the carrier....no way.
    Last edited by 73blazer; 06-22-2017 at 11:07 AM.
    06-22-2017 10:53 AM
  23. 73blazer's Avatar
    I have a Lumia 950XL and whilst I will certainly not claim B2X are a good support company at all, the issues described in this thread are not quite as they are being described. I have a fully up to date OS and set of apps (not insider or beta). I have tested the MS Mail app with continuum and it works fine. That being the case, either MS have fixed the app bug the OP reported in a matter of days (pretty good dev response time for a big company) or B2X was correct to suggest reflashing the phone OS. If you don't have the equipment to do this (any cheap 2nd hand laptop with a USB port will do it) then you need to return your phone to get it reflashed. Same would be true for any Apple or Android device. Others hijacking this thread to report many crashes as 'bugs' know very well (assuming they have looked at the L950XL forum here at all) that this is a problem with their battery or they need a hard reset or a reflash. To those, misrepresenting your issue and hijacking threads won't reduce your annoyance. Better to actually address your problems directly, as they can be solved. Calling everything an OS bug will likely just mislead others and discourage them from looking for solutions to their own issues which is a bit mean really (though I'm sure you didn't mean it to be). The only significant bugs I have with the OS ATM is the Edge browser unresponsive tab on most launches, but we all have that one and I expect it is being worked on. It is easily worked around. The broken MS Wireless Display Adapter app is getting annoying and MS need to hurry up with a fix for that (happens to all phone users since CU) but the adapter itself still works whilst we wait so not a huge issue for now. Ok, B2X are awful in general, but even if through blind luck their advice in this matter I have to say, grudgingly, is not incorrect.
    It's a bug, and it's still there. The mail app works in continuum IF you use hp desk dock or MS's display dock. Using miracast wireless or hP's lapdock (wire or wireless), it's broke. I did reflash the lumia, doesn't help. It's a bug, hands down, no doubt. There's several upvotes on it in feedback, and others are reporting the same thing. I've tried on two other people's Lumia 950's and the problem is there too. The problem is reproducible and is absolutely a problem with the mail app in the latest version if using the 'production' build of the OS and not any of the insider stuff.
    Besides, "reloading the OS from scratch" is not a solution. Aside from being extremely time consuming , that fact that this is acceptable so commonly by some is a joke. Half the time the answer is even more involved as it involves reloading and then NOT restoring your backup and having to set everything back up from nothing. That is absolutely not acceptable.
    Last edited by 73blazer; 06-22-2017 at 11:14 AM.
    06-22-2017 10:58 AM
  24. AndyCalling's Avatar
    I am using the Microsoft Wireless Display Adapter v2 (so Miracast) with the latest release version OS and mail app with continuum and can assure you this is not a universal problem. If you reset now, due to the changes with the CU you will likely not have the same need to hard reset in the future as updates are now provided differently. Unless I have a magic phone, this is not a bug that affects everyone. That means you can correct it, unless you have a hardware issue (doesn't sound like it). Have you tried a different mail account? Perhaps you have an account problem? Perhaps you have installed other software that is interacting badly with your phone? This is demonstrably not a universal problem so waiting for a 'bug fix' may not be a great plan A.
    06-22-2017 12:01 PM
  25. AndyCalling's Avatar
    I've just checked the calendar as well to make sure, and that also works in Continuum. Could it be a local server issue? If so, trying a non-MS account might help. Just try wiping all your mail app settings and accounts from your phone app because something is upsetting your app that is demonstrably not affecting mine. This means you can solve it, it is possible. I know this is frustrating but there is a solution somewhere. Just waiting may not prove fruitful though, because MS may not be able to duplicate the issue from their end.
    06-22-2017 12:16 PM
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