1. KVD71's Avatar
    Since some days (46) my Hotmail mails doesn't arrive on my windows mobile phone anymore.
    I still can send a mail without problems.
    This account is also my Microsoft account.
    On my PC it works fine and in a browser is works also fine.

    My other e-mail account functions without issues.

    extra strange: My mother in-law, has the same issue (on her windows phone) and it started the same date (around 16th Oct)

    When I contact Microsoft support, they redirect me to BX2.com because it is on a mobile device. Those guys ask 10 € for support. I refuse to pay 10 € for something that is not my fault.

    Did any of you have the same issue ? And does anyone know the solution ?

    I'm (getting) disappointed in Microsoft Support.
    12-02-2017 11:47 AM
  2. libra89's Avatar
    Have you checked your sync settings for your Hotmail email in settings? I would suggest trying to set it to hourly or as items arrive, send yourself an email (not from your phone though) and then see what happens.
    Guytronic likes this.
    12-02-2017 03:05 PM
  3. KVD71's Avatar
    Yes, I tried this already without success.
    I played around with the sync settings, on different ways. Disable/enable, change/re-change server parameter, reboot, ....
    All without success
    12-03-2017 03:26 AM
  4. Ryujingt3's Avatar
    What happens if you delete the account from your phone and re-add it again? Does it give any error when you try to set it up?
    libra89 likes this.
    12-03-2017 06:55 PM
  5. KVD71's Avatar
    This also my Microsoft account, I feel a bit reluctant to delete it from my phone.
    12-09-2017 08:32 AM

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