01-03-2018 04:37 AM
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  1. Jaroslav Kadlec's Avatar
    Originally posted by STi
    Originally Posted by Jaroslav Kadlec
    I have received instructions from MS support to resolve the issue, and it is basically it - create a new contact, a folder Contacts will appear in people.live.com, then export all from the other (in my case Kontakty) and import to Contacts (or use Outlook 2016 as it is way easier and faster, preserves images etc.) I am still wondering why it worked for years and now suddenly it is an issue.
    Can I do it with 2013 also? How exactly did you import the file? Thanks!
    Not sure of it would work in Office 2013, but probably yes. What you have to do is create a new contact in your people app on W10M so that Contacts folder will appear with the newly crested contact. Then in Outlook 2013 show contacts pane, there you will have all contact folders visible including the newly created one. Find folder, where your original contacts are, then select all of them and drag to newly created Contacts folder. That is how I did it and it worked.
    12-18-2017 05:52 PM
  2. Juanjo 2017's Avatar
    Not sure of it would work in Office 2013, but probably yes. What you have to do is create a new contact in your people app on W10M so that Contacts folder will appear with the newly crested contact. Then in Outlook 2013 show contacts pane, there you will have all contact folders visible including the newly created one. Find folder, where your original contacts are, then select all of them and drag to newly created Contacts folder. That is how I did it and it worked.
    I guess it can be done with outlook 2013, as I've done it with outlook 2010. I dragged the contacts from Contactos (Spanish) to Contacts on the PC and it immediately started to sync on the mobile. I couldn't believe it.
    12-19-2017 03:18 PM
  3. Saeglopur89's Avatar
    So it can be resolved just manually by moving contacts etc.? This happened to my sister which is abroad, I don't want to mess so much, some of you already said that hard reset won't solve the problem :/

    It's insane that now we can't relay even on contacts! :O
    12-20-2017 01:36 PM
  4. CGAB's Avatar
    My contacts disappeared as well from my W10M over night even though they are still available at https://outlook.live.com/owa/?path=/people. Is there an official statement from Microsoft regarding this issue? If anyone from Microsoft is reading this please keep in mind that a lot of W10M users are decision makers within their companies. If Microsoft even can't make simple contacts syncing between a mobile device and the cloud why should I even consider using Azure then? For the first time I now will choose AWS S3 for my storage requirements instead of Azure Blob!
    12-21-2017 04:49 AM
  5. redmisfitx's Avatar
    This problem is triggered by having the "Focused" Inbox feature activated on your account. The fix is what many have mentioned here. Manually move the contacts back to the correct folder so our handsets can sync them back. Ridiculous that Microsoft has no yet issued a fix for this.
    12-25-2017 11:00 PM
  6. Jeep1962's Avatar
    I've had the same problem, but after a while every lost contact came back suddenly, this was on my 950, on a used 650 the same story. Now everything works great again!
    12-25-2017 11:32 PM
  7. Trifon Paskalev's Avatar
    I've had the same problem, but after a while every lost contact came back suddenly, this was on my 950, on a used 650 the same story. Now everything works great again!
    Lucky one! I have the same problem already two weeks with my 640xl and no so option yet! Does someone of you know how to combine the the folders Cotacts on people live.com? Or to move all my 1000 contacts from one folder to another?
    12-26-2017 07:36 AM
  8. Ronald Sutandi's Avatar
    Lucky one! I have the same problem already two weeks with my 640xl and no so option yet! Does someone of you know how to combine the the folders Cotacts on people live.com? Or to move all my 1000 contacts from one folder to another?
    First thing, I've experienced same thing with my Microsoft accounts contact in people app, due I can't find all my contacts info at people app, but I can still see them in people.live.com. However, it's stored as 'other contact' folder instead supposedly stored as main folder 'contact'.

    So the solution, you need to export your so called 'other contact' folder which you can see all of your contacts stored by clicking 'manage' tab (in additional, first, you may clean up or unlink each of your contact that you may think not updated/ you even not contacting them so long time ago by clicking each time you see 'link' tab to be unlinked and then in-updated contact to be deleted or maybe edited with updated info. This to avoid also double or triple data when it's exported). It will be exported as .csv outlook file and saved in your hardisk download folder.

    After that you go back to 'manage' tab and then import the .csv outlook file and done! They all now stored at your main folder 'contact' and you can see them now at people app.

    Tips : always refresh the people.live.com each time you make change in order to safely stored of changes you've made.
    I have around 200 contacts and I did in within 15 mins and done!

    Goodluck and cheers
    01-03-2018 04:37 AM
33 12

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