1. Ronald Sutandi's Avatar
    I downloaded whatsapp sucessfully but it is taking a long time to set up. I have gone pass the stage of inputting a phone number and have gotten a verification code from whatsapp to verifiy number, the stage its stuck on is when whats app ask to input a display name after that I get a display message “setting up whatsapp please wait”. I have done several soft resets, hard resets unistalling and installing of whats app , all to no avail. Anyone please with a solution.
    01-03-2018 10:39 PM
  2. milkyway's Avatar
    What OS are you on?
    01-04-2018 04:32 AM
  3. Ronald Sutandi's Avatar
    wp_ss_20180104_0001.jpg

    the latest version Windows 10 mobile 1709 OS and also running most recent WhatsApp 2.17.346.0 (most recent)
    01-04-2018 04:48 AM
  4. rollindice's Avatar
    so you're setting up on new phone or re-installing? which phone model?
    01-04-2018 06:13 AM
  5. Ronald Sutandi's Avatar
    I setting up on new phone with my old account WhatsApp number , I migrate my sim card from my old Lumia 625 with OS WP 8.1 to Lumia 950 OS WM10 recently.

    I've been told that supposedly no issue if setting up on new phone with old account WhatsApp Number in other so called popular OS A*****, but in this OS WM 10 as so far I know myself experiencing those issue.
    01-04-2018 08:38 AM
  6. anthonyng's Avatar
    @Ronald Sutandi just a few weeks ago, I went from my 950xl to my idol4s because of a shattered screen and set up whatsapp on my idol4s no issues.
    01-04-2018 05:07 PM
  7. Ronald Sutandi's Avatar
    @anthonyng thanks fyi maybe idol4s is another OS platform instead my lumia 950 is W10M?? I can reused and set up WhatsApp back on my Lumia 625 however, up to now still can not on my Lumia 950. I'm still wondering... :(

    *edited : sorry, idol4s actually there is W10M too, but I'm wondering still why can't on Lumia 950 :(
    Last edited by Ronald Sutandi; 01-04-2018 at 08:37 PM.
    01-04-2018 08:22 PM
  8. vEEP pEEP's Avatar
    Does the phone otherwise work fine? Can you make phone calls, receive them? Other apps install?
    01-04-2018 08:57 PM
  9. Ronald Sutandi's Avatar
    @vEEP pEEP yes everything works fine. I can make and receive phone calls, and download all other apps too, and also because I restored all backup apps and setting from my previous phone's one drive cloud. so all the other apps works fine.
    In fact, I can download WhatsApp rite? LOL but I can not login stucked at setting up and please wait wait wait....
    01-04-2018 09:16 PM
  10. anthonyng's Avatar
    @Ronald Sutandi since you already reset your phone for (via system, about - reset phone right?) Just curious if you tried WITHOUT restoring back up. Maybe you are restoring something bad. I know it's annoying to set it all up again but I think at this point, worth a shot to get a clean OS again to start over.

    Or try Whatsapp beta app
    https://www.windowscentral.com/you-c...-invited-party

    I just set it up on my idol4s with a 2nd phone number I have.
    01-05-2018 12:11 AM
  11. Ronald Sutandi's Avatar
    @anthonyng yes reset the phone via system, about - reset phone. Thanks anyway for ur suggest and let me share you the result below:

    Said that if without restoring back up, I will loose all my history chat, media etc. and am not be able to restore it in the future. so sad to say...

    Well, done, let it be lost, and I've tried without restoring back up from onedrive, you know, the result is... the same! still stucked at setting up WhatsApp. please wait. rrrrrr....

    Then gone with the beta version, not solved toooooo... double rrrrr..... :( :(

    Last thing I can do is keeping forward forward and forward my email to WhatsApp support (support@whatsapp.com and one email with request nu.# 7xxxxxxx@whatsapp.com) just to disturb and hoping they will reply, also give feedback via feedback hub!
    And you know what, up to now they don't response! only WhatsApp support once replied like below:

    Hi,
    Thanks for your message.
    We’re sorry to hear you're having trouble verifying your phone number.
    To help you troubleshoot your verification process, please make sure you have done the following:
    You entered your phone number correctly. You can find a number formatting guide here.
    You have a working data plan from your mobile provider. If you are roaming, you may encounter problems.
    You are able to receive calls and text messages to the number you're trying to verify and that you are in an area with a strong mobile signal.
    You have set your phone's date and time to [Set automatically] in Windows Phone [settings] > [date+time].
    You have the latest version of WhatsApp from the Store.
    You have not switched between devices recently as this can eventually get you locked out of WhatsApp.
    If you don't receive your code via SMS after five minutes, you will see the [call me] option, but if you waited for the timer to count down and did not receive a code, please respond to this email with your phone number (country code and phone number).
    More verification troubleshooting steps are available in this FAQ article.
    If you have any other questions or concerns, please feel free to contact us. We would be happy to help!
    --
    WhatsApp Support Team

    I don't think the WhatsApp support is happy to help me though, because they don't reply me back :(

    Phew... Finally, Don't have any idea right now.. and Sorry for complaining here at forum
    01-05-2018 03:35 AM
  12. ven07's Avatar
    Lol I don't consider this complaining. It's just a very clear picture of what you've done so far and the results. I would say wait for the next update and then try again, but that could take some time.

    Try: remove the app> check if region/time & date are correct. Set them manually just to be sure > reboot the phone > check if they're still correct > proceed to reinstall whatsapp

    Another option: try using a different wifi network

    These are just blind shots into the dark. I doubt it has anything to do with your specific phone since everything else seems to be working fine
    TechFreak1 and Ronald Sutandi like this.
    01-05-2018 09:14 AM
  13. boavista's Avatar
    I downloaded whatsapp sucessfully but it is taking a long time to set up. I have gone pass the stage of inputting a phone number and have gotten a verification code from whatsapp to verifiy number, the stage its stuck on is when whats app ask to input a display name after that I get a display message “setting up whatsapp please wait”. I have done several soft resets, hard resets unistalling and installing of whats app , all to no avail. Anyone please with a solution.
    I had the same problem, but i fixed it. That problem is solved by adding contacts to the phone. You need to add any contact and then, you can access to the whatsapp. Regards
    Ronald Sutandi likes this.
    01-05-2018 10:22 AM
  14. TechFreak1's Avatar
    Disable your mobile data connection and try setting up using WiFi only, what may be happening is that the o/s may not be redirecting traffic correctly. Meaning, if you have WiFi and Mobile data turned + connected, the o/s should use WiFi first and if it cannot connect then it should use your mobile data connection.

    The issue may be more frequent on a dual sim device.

    I've seen this flaw crop up time to time on the L920 on insider builds and is occuring more frequently on my L930... more than I'd like.
    ven07 and Ronald Sutandi like this.
    01-05-2018 10:48 AM
  15. Ronald Sutandi's Avatar
    Hi All,
    sorry for late catching up your posts.. @ven07 @ TechFreak1 you are amazing for just giving attention and suggestion. Thanks a bunch!
    Finally it's solved since I found this link.. also the same solution with @boavista, thanks dude! please take a note guys if you all having same problem like me..

    https://answers.microsoft.com/en-us/...b-4b24aaa84166

    Also I post what become my concern for Microsoft team there on the link... because I lost all of my history chat because of their team micorsoft never coming up to me with a fast solution. :(
    01-06-2018 09:06 AM
  16. ven07's Avatar
    Hi All,
    sorry for late catching up your posts.. @ven07 @ TechFreak1 you are amazing for just giving attention and suggestion. Thanks a bunch!
    Finally it's solved since I found this link.. also the same solution with @boavista, thanks dude! please take a note guys if you all having same problem like me..

    https://answers.microsoft.com/en-us/...b-4b24aaa84166

    Also I post what become my concern for Microsoft team there on the link... because I lost all of my history chat because of their team micorsoft never coming up to me with a fast solution. :(
    Well I honestly wouldn't have thought that would be the solution. Wonder what the actual issue is. Maybe it's due to the restrictive nature of the OS?

    Sent from my ONEPLUS A3010 using Tapatalk
    01-06-2018 09:09 AM
  17. Ronald Sutandi's Avatar
    @ven07 I have had all my contacts on people apps already, how come I could have ever thought about adding by only just 1 contact moreover it's manually dude, what the??? but it helps!! so weird man!

    Yeah, maybe ... restrictive nature... :( still by then causing me lost all of my WA history chat ...
    01-06-2018 09:19 AM
  18. ven07's Avatar
    Sorry to hear that mate...
    01-06-2018 09:20 AM
  19. TechFreak1's Avatar
    Hi All,
    sorry for late catching up your posts.. @ven07 @ TechFreak1 you are amazing for just giving attention and suggestion. Thanks a bunch!
    Finally it's solved since I found this link.. also the same solution with @boavista, thanks dude! please take a note guys if you all having same problem like me..

    https://answers.microsoft.com/en-us/...b-4b24aaa84166

    Also I post what become my concern for Microsoft team there on the link... because I lost all of my history chat because of their team micorsoft never coming up to me with a fast solution. :(
    Interesting, I don't suppose you can transfer the details to your new number?

    You may need another phone, place in your old sim and then transfer?

    faq.whatsapp.com/en/wp/28060001

    faq.whatsapp.com/en/wp/28060005
    Well I honestly wouldn't have thought that would be the solution. Wonder what the actual issue is. Maybe it's due to the restrictive nature of the OS?

    Sent from my ONEPLUS A3010 using Tapatalk
    I think it's server side from Whatsapp as it uses your contact list and everyone elses contact list as form of verification of access. Meaning if someone has your number saved then they can just message you, hence why when you get a message from a number not saved in your own contact list, you are prompted to add the number or block it. Which is also why in the FAQ it says that your contacts need to save your new number.

    Since the numbers are always saved to our phones via the phone account, this issue would hardly come up. So it's good to know, you learn something new every day!
    ven07 likes this.
    01-06-2018 05:08 PM
  20. anthonyng's Avatar
    >:( still by then causing me lost all of my WA history chat ...

    That does hurt, I love having history chat even though I never go back to it. Use the Onedrive back up sync from now on... it works well! Went from 950xl with sd card to idol4s, didn't move my SD card, it pulled the history from onedrive no sweat!
    fin11 likes this.
    01-06-2018 11:27 PM
  21. Ronald Sutandi's Avatar
    Interesting, I don't suppose you can transfer the details to your new number?

    You may need another phone, place in your old sim and then transfer?

    faq.whatsapp.com/en/wp/28060001

    faq.whatsapp.com/en/wp/28060005
    on the FAQ you linked, said if I do both have new phone and new number, while, my thing is only having a new phone without new number because I use old number hence why I didn't use change number feature. :)

    Yes, actually I can do restoring from my onedrive back up as also said by @anthonyng above mentioned backing up via onedrive done smoothly, but the issue at that my time is because eventhough I had used already onedrive back up to restore at that "signing in" stage I couldn't still sign in to WhatsApp not even only just the home page is not avail! #please wait......zzzzz... almost 1 week I'm waiting answers for the solution, I became not patience and come to this one time I tried signed in back without restoring (even I know the risk is losing all history chat and can not restore back in the future, did the WhatsApp mention it? yes. did I know ? yes. ) I ignored it just because desperately hoping I could sign in regardless losing the history chat, and finally still can not... Then using my old sim card phone set up in new phone hoping would help me to restore the history chat locally? I had done, but no effect at all, finally it's too late at the time I tried to sign in at desperado situation without restoring backup from onedrive I lost them. End Point.

    @anthonyng thanks for your sympathy ,exactly sometime I do the same like you ... too bad I can't do it again now :(
    01-07-2018 10:45 AM
  22. TechFreak1's Avatar
    on the FAQ you linked, said if I do both have new phone and new number, while, my thing is only having a new phone without new number because I use old number hence why I didn't use change number feature. :)

    Yes, actually I can do restoring from my onedrive back up as also said by @anthonyng above mentioned backing up via onedrive done smoothly, but the issue at that my time is because eventhough I had used already onedrive back up to restore at that "signing in" stage I couldn't still sign in to WhatsApp not even only just the home page is not avail! #please wait......zzzzz... almost 1 week I'm waiting answers for the solution, I became not patience and come to this one time I tried signed in back without restoring (even I know the risk is losing all history chat and can not restore back in the future, did the WhatsApp mention it? yes. did I know ? yes. ) I ignored it just because desperately hoping I could sign in regardless losing the history chat, and finally still can not... Then using my old sim card phone set up in new phone hoping would help me to restore the history chat locally? I had done, but no effect at all, finally it's too late at the time I tried to sign in at desperado situation without restoring backup from onedrive I lost them. End Point.
    Ah that sucks, if your new phone has a msd card slot maybe back up there going forward.

    Also don't forget to back that msd card time to time on a pc or laptop or external hard drive.
    Ronald Sutandi likes this.
    01-07-2018 07:04 PM
  23. anthonyng's Avatar
    @Ronald Sutandi, you just taught me about the danger of not restoring!! I did not know it would delete if you did not restore, lame!

    So that's why a lot of my WhatsApp media deleted from my onedrive, cause i didn't want to sync it to this phone
    ven07 likes this.
    01-08-2018 01:36 AM
  24. rollindice's Avatar
    add a contact to your contact list in People, because WhatsApp isn't finding a contact that's why it's stuck at Setting up WhatsApp..
    01-28-2018 03:19 AM

Similar Threads

  1. Replies: 1
    Last Post: 01-04-2018, 01:14 AM
  2. Replies: 0
    Last Post: 01-03-2018, 07:50 PM
  3. Replies: 0
    Last Post: 01-03-2018, 06:46 PM
  4. Replies: 0
    Last Post: 01-03-2018, 11:29 AM
  5. Best App which can backup contacts to file
    By Victor Meh in forum Microsoft Lumia 640
    Replies: 1
    Last Post: 01-03-2018, 09:06 AM
LINK TO POST COPIED TO CLIPBOARD