1. skald89's Avatar
    My Lumia 950 xl screen stopped working. How can I factor reset it to remove all my personal data? Can it be done from a computer?
    12-21-2018 08:48 AM
  2. skald89's Avatar
    Does clicking erase factory reset my phone or delete it as a known device on my account?
    Attached Thumbnails reset-phone.png  
    12-21-2018 09:20 AM
  3. pkcable's Avatar
    I did some internet research and found, the Windows Device Recovery Tool. I think that might work for you....

    https://support.microsoft.com/en-us/...overy-tool-faq
    12-21-2018 09:24 AM
  4. pkcable's Avatar
    Does clicking erase factory reset my phone or delete it as a known device on my account?
    Yes that will wipe it. :)
    12-21-2018 09:29 AM
  5. nate0's Avatar
    Yes, but if reset protection is enabled it will be stuck asking for the credentials on next setup. So if you don't keep it you need to save the key (if it is enabled) so if you give the phone up and someone decides to try and repair or use it, they can setup again...
    aximtreo, TechFreak1 and pkcable like this.
    12-21-2018 01:11 PM

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