Why didn't I get Cortana in the latest update?

Vin-dowz

New member
May 28, 2014
5
0
0
Visit site
I updated my Lumia 720 two days ago. OS version is now 8.10.14219.341, and since I live in Italy that should add Cortana; but I can't seem to find her in my app menu, settings menu, pressing search key, holding search key. On the other hand, data toggle is there. Can anyone explain why and/or what to do?
Edit: Setting pic attached. If you need some part of the pic to be translated into english, please feel free to ask
 

Attachments

  • 10822583_10201988373029640_544957069_n.jpg
    10822583_10201988373029640_544957069_n.jpg
    59 KB · Views: 35
Last edited:

msirapian

New member
Jan 26, 2014
777
0
0
Visit site
First: EDIT your post and REMOVE your IMEI/MAC, etc. Crop the image at the lin "480x800" we don't need the other informations.

Then, check that:
a) GPS is activated
b) That your region and language is set to Italy/Italian
c) That you have "Italian voice" downloaded. This point is important: even if you think you have it, go and check it.
d) in settings, apps, check that Cortana is activated
e) in conversation settings, check that voice is set to italian
f) restart

If this doesn't work, a hard reset may fix it (but backup your data first!!)
 

Vin-dowz

New member
May 28, 2014
5
0
0
Visit site
a) to f): Done. Still can't find Cortana. Getting ready to hard reset my phone.
PS. Does d) mean I should see 'Cortana' listed under app settings? Because I don't...
 

msirapian

New member
Jan 26, 2014
777
0
0
Visit site
yes for the d) Cortana should appear in the apps settings

Go in settings and updates, check that all updates have been installed.

In the voice settings, choose female and Italian and see if it requires to download something or not.
 

neo158

Active member
Oct 6, 2011
2,718
0
36
Visit site
You need to make sure that Language, Speech, Region and Keyboard is set to Italian, not sure why the keyboard makes a difference but it does, and that Italian is the default language.
 

Vin-dowz

New member
May 28, 2014
5
0
0
Visit site
I checked for updates and switched my kebord from both eng-uk and italian to italian only, but it still didn't work. I did an hard reset and now I finally got Cortana. Thank you for your help guys, I got it somehow, altought I will never get to know what was wrong.
 

neo158

Active member
Oct 6, 2011
2,718
0
36
Visit site
I checked for updates and switched my kebord from both eng-uk and italian to italian only, but it still didn't work. I did an hard reset and now I finally got Cortana. Thank you for your help guys, I got it somehow, altought I will never get to know what was wrong.

Could be like the Data Sense bug in GDR3 where you needed to factory reset the phone after updating.
 

msirapian

New member
Jan 26, 2014
777
0
0
Visit site
Some had to hard reset their device to get Cortana in US English (before she landed in Europe) so I guess this kind of issue happens. Glad you finally have Cortana ;)
 

Members online

Forum statistics

Threads
322,908
Messages
2,242,875
Members
428,004
Latest member
hetb