1. bittercold's Avatar
    I have tried everything under the sun to fix this. The search/Cortana button on the taskbar is unresponsive. Whenever I try to adjust setting under Cortana & Search I get this error:

    The app didn't start

    Any ideas?
    04-18-2015 06:00 PM
  2. bittercold's Avatar
    Fixed. Took a lot of work and browsing but I finally found something that worked. Here is what you need to do:

    1. Open powershell as admin.
    2. Browse to C:\Program Files\Windowsapps
    3. Do a Dir
    4. You will find something like: Microsoft.Cortana_1.4.2.200_neutral_CortanaApp.scale-180_8wekyb3d8bbwe
    5. CD to it.
    6. Run this command: powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register AppxManifest.xml
    7. Cortana comes back from the dead.
    8. If that doesn't work you might also have to run I on another Cortana folder (there are two).
    Ture Hermansson likes this.
    04-19-2015 10:13 AM
  3. SoapBox3000's Avatar
    I tried what you suggested and i got the following error:

    Log Name: Microsoft-Windows-AppXDeploymentServer/Operational
    Source: Microsoft-Windows-AppXDeployment-Server
    Date: 4/24/2015 14:23:07
    Event ID: 404
    Task Category: (3)
    Level: Error
    Keywords: (35184372088832),AppXDeploymentServer Keyword
    User: JOSH-PC\Joshua
    Computer: JOSH-PC
    AppX Deployment operation failed for package Microsoft.Cortana_1.4.3.156_neutral_CortanaApp.scale-180_8wekyb3d8bbwe with error 0x80073CF3. The specific error text for this failure is: Windows cannot install resource package Microsoft.Cortana_8wekyb3d8bbwe because the app package it requires could not be found. Ensure that the app package is installed before installing the resource package
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <Provider Name="Microsoft-Windows-AppXDeployment-Server" Guid="{3F471139-ACB7-4A01-B7A7-FF5DA4BA2D43}" />
    <TimeCreated SystemTime="2015-04-24T19:23:07.249362400Z" />
    <Correlation ActivityID="{E0E57EA6-7EA2-0000-92AC-F7E0A27ED001}" />
    <Execution ProcessID="6452" ThreadID="7728" />
    <Security UserID="S-1-5-21-3676521468-3969948205-2051942860-1000" />
    <Data Name="SummaryError">Windows cannot install resource package Microsoft.Cortana_8wekyb3d8bbwe because the app package it requires could not be found. Ensure that the app package is installed before installing the resource package</Data>
    <Data Name="PackageFullName">Microsoft.Cortana_1.4.3.156_neutral_CortanaApp.scale-180_8wekyb3d8bbwe</Data>
    <Data Name="ErrorCode">0x80073cf3</Data>
    <Data Name="MountPoint">C:</Data>
    <Data Name="TargetPlatform">0x0</Data>
    04-24-2015 02:29 PM
  4. bittercold's Avatar
    Make sure to look in the windowsapp folder and check the name for your Cortana app is the same.
    04-26-2015 02:53 PM
  5. SoapBox3000's Avatar
    I can't seem to get access to C:\Program Files\WindowsApps within Windows Explorer. Its completely locked down. Under the security tab in Properties>Advanced>Advanced Security Settings for WindowsApps, it wont let me add a user to the Security Permissions in Advanced. My user account is a full administrator on the machine. The administrator group is added under Allow with Read & Execute Access and it applies to "This Folder, Sub-folders and files". The Add and Remove Buttons are grayed out.
    04-28-2015 01:06 PM
  6. bittercold's Avatar
    I had issues also. Just take ownership of the folder with your account and then you should be able to force the rights onto it.
    04-28-2015 07:53 PM
  7. pr35968's Avatar
    Hi guys. I also have this problem - but in my windows apps folder, there is nothing with cortana at all. Can anyone troubleshoot that?
    08-29-2015 04:49 PM

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