1. Sai Patnaik's Avatar
    i tried to use lumia software recovery tool as well but it said software package not available for this phone
    06-22-2015 02:49 AM
  2. Harrie-S's Avatar
    Welcome to Windows Central,

    Physical button push Hard Reset is the best method for dealing with the known issue of Sad Face.
    https://www.windowsphone.com/en-us/h...reset-my-phone

    But be sure your battery is charged before you do the hard reset.

    Good luck
    06-22-2015 02:56 AM

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