1. Sai Patnaik's Avatar
    i tried to use lumia software recovery tool as well but it said software package not available for this phone
    06-22-2015 02:49 AM
  2. Harrie-S's Avatar
    Welcome to Windows Central,

    Physical button push Hard Reset is the best method for dealing with the known issue of Sad Face.

    But be sure your battery is charged before you do the hard reset.

    Good luck
    06-22-2015 02:56 AM

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