1. Kavindu Thrimanne's Avatar
    PS - Please read the whole thing.

    So I'm writing this after adequate research. I have Windows 7 Home Premium Service Pack 1 (Genuine) in a Toshiba Laptop (Satellite L645). I must say that I didn't use this laptop for a couple of years since it was not working but about 2 months ago i got it fixed by installing a new motherboard.

    After fixing it I tried updating the system. Most of the updates got installed except for some. They failed every time. But I tried some things and a few of those got installed. The rest still failed. Microsoft Office 2007 updates ( KB2596787, KB2767849 ) keeps failing every time. Also there are few more updates which keeps re-appearing even after I install them. I checked the installed updates and they have been installed yet they still appear.

    Those updates are:-

    Security Update for Windows 7 for x64-based Systems (KB2871997)
    Security Update for Windows 7 for x64-based Systems (KB3004375)
    Security Update for Windows 7 for x64-based Systems (KB3031432)
    Security Update for Windows 7 for x64-based Systems (KB3033929)
    Security Update for Windows 7 for x64-based Systems (KB3045999)
    Security Update for Windows 7 for x64-based Systems (KB3046269)
    Update for Windows 7 for x64-based Systems (KB2882822)
    Update for Windows 7 for x64-based Systems (KB3068708)

    I would like to know how to fix these problems. I've searched for solutions but couldn't find any that work.

    I am also not seeing the Windows 10 reservation notification. At this point, I don't know what to do. I know that I need to have these 2 updates ( KB3035583, KB2952664 ) in order to be eligible to receive the notification but I cannot install them since they do not appear in windows update.

    So what I want to know are,
    1) What do I about those updates I mentioned about.
    2)What do I have to do in order to receive the Windows 10 notification

    I reached out to Windows Central because I know that this is a very good community. So I'm hoping someone would be able to help me out. Thank you. :)
    06-24-2015 09:46 AM
  2. noersetiawan's Avatar
    Good to know that your old laptop alive again. Please don't mind about Office 2007 update and if possible just uninstall Office 2007, you'll get free UWP Office in W10 anyway or just get Office 365.

    1) Have you tried Windows Update Troubleshooter?
    2) Everything you wanted to know is in here http://forums.windowscentral.com/e?l...token=MDIlubXv
    06-24-2015 09:51 AM
  3. Kavindu Thrimanne's Avatar
    I have Office 2010 installed. That's working fine. Cannot uninstall Office 2007, an error pops up. I will check the link now.
    06-24-2015 10:32 AM
  4. Kavindu Thrimanne's Avatar
    Still no solution. I guess I can't reserve it. Well, they say that after July 29th all the compatible hardware will get the notification. I guess I have to wait and see. If you have a solution though, please let me know. I still don't know what to do with those updates.
    06-24-2015 10:54 AM
  5. noersetiawan's Avatar
    If you have any antivirus installed, try to uninstall it and run WU troubleshooter again http://windows.microsoft.com/en-au/w...troubleshooter. Don't worry though you'll still get the upgrade, reserving isn't a really big deal anyway.
    06-24-2015 04:50 PM
  6. Steven Taylor 5's Avatar
    System Update Readiness Tool. Look for it. It has to be for Windows 7 same bitness as your laptop. You're going to have to reset your Windows Update state with this tool. Otherwise you will have to perform a repair install.
    06-24-2015 11:57 PM
  7. Kavindu Thrimanne's Avatar
    If you have any antivirus installed, try to uninstall it and run WU troubleshooter again http://windows.microsoft.com/en-au/w...troubleshooter. Don't worry though you'll still get the upgrade, reserving isn't a really big deal anyway.
    I don't have an antivirus program. only thing I use is Microsoft Security Essentials. I tried WU troubleshooter. It says it fixed some errors but unable to fix one.
    Well after July 29th, will I be able to install Windows 10 without a problem or do I have to have some particular updates. For example KB3035583 and KB2952664?
    06-25-2015 02:11 AM
  8. Kavindu Thrimanne's Avatar
    System Update Readiness Tool. Look for it. It has to be for Windows 7 same bitness as your laptop. You're going to have to reset your Windows Update state with this tool. Otherwise you will have to perform a repair install.
    I came across that tool in a forum. I can't download it because I don't have any GB left in my internet connection. I have to wait till next month. I hope it fixes it.
    06-25-2015 02:14 AM
  9. ttsoldier's Avatar
    You said you replaced your motherboard.

    What I would do is reinstall windows with a clean install. All your problems be gone :)
    06-25-2015 02:19 AM
  10. Kavindu Thrimanne's Avatar
    You said you replaced your motherboard.

    What I would do is reinstall windows with a clean install. All your problems be gone :)
    I actually considered that but I don't have a Windows 7 CD. I wanted to format the C drive.
    06-25-2015 06:31 AM
  11. pankaj981's Avatar
    Look for "Digital River Windows 7 DVD". The media is original but may or may not work with the OEM key. For some reason the key from my MSI worked with it.
    06-25-2015 07:42 AM
  12. Kavindu Thrimanne's Avatar
    Look for "Digital River Windows 7 DVD". The media is original but may or may not work with the OEM key. For some reason the key from my MSI worked with it.
    I'll give it a try. What if it doesn't work?
    06-25-2015 12:06 PM
  13. pankaj981's Avatar
    Did your laptop come with a recovery partition?
    06-25-2015 12:21 PM
  14. KarmaEcrivain94's Avatar
    Here is a batch file built that worked for me:
    http://ge.tt/api/1/files/47RxP6I2/0/blob?download

    You need to execute it as admin, and then just follow the instructions. Try each thing one by one.
    06-26-2015 04:58 AM
  15. Kavindu Thrimanne's Avatar
    Okay so I'm gonna reinstall windows. I just want to know what will be lost and what I have to reinstall again? for exam, do I have to reinstall drivers?
    I'm gonna download the windows 7 file then transfer to an external drive and continue the process. Do I have to back up everything or just backing up music, pictures, videos and game files is enough?
    06-27-2015 08:20 AM
  16. KarmaEcrivain94's Avatar
    Okay so I'm gonna reinstall windows. I just want to know what will be lost and what I have to reinstall again? for exam, do I have to reinstall drivers?
    I'm gonna download the windows 7 file then transfer to an external drive and continue the process. Do I have to back up everything or just backing up music, pictures, videos and game files is enough?
    Before you try that, have you tested the batch file I linked to on my previous post?
    06-27-2015 02:51 PM
  17. Kavindu Thrimanne's Avatar
    Well, when I try to download it, Chrome identifies it as malicious. But I do have a batch file which checks whether I have those 2 important updates and has 3 fixes which could be used. Is that the same thing you suggested?
    06-27-2015 07:54 PM
  18. KarmaEcrivain94's Avatar
    Well, when I try to download it, Chrome identifies it as malicious. But I do have a batch file which checks whether I have those 2 important updates and has 3 fixes which could be used. Is that the same thing you suggested?
    Yes, it is.
    06-28-2015 03:20 AM

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