1. Japser's Avatar
    Hey everyone,

    It's been 2 days now and Windows Update is still not showing build 10240 on my laptop. I'm on build 10166 and I'm definitely logged in with the right Microsoft account. Tried restarting a dozen times, restarted the Windows Update service, switched between slow and fast rings,... Does anyone have a solution for this problem?
    07-17-2015 10:16 AM
  2. tk-093's Avatar
    I'm in the same boat. I got it to update no problem on my home desktop but it just won't find it on my Surface Pro 3. It's a little frustrating, not the end of the world since 10166 is so good, but still... I needs me the latest. :)
    07-17-2015 11:23 AM
  3. michail71's Avatar
    Did you try deleting the update cache and restarting windows update service? That's probably not it as that usually fixes failed downloading but worth a try.

    Could be they are testing staggered updates but Gabe would have probably mentioned that.
    07-17-2015 11:35 AM
  4. Japser's Avatar
    Yeah I tried those, didn't help :(
    07-17-2015 11:46 AM
  5. tk-093's Avatar
    I'm not getting any errors, in fact, Windows Update still seems to working as I am getting Windows Defender definitions and I got some .NET hotfix after I installed something that had some .NET components.

    I don't know if it is because I installed 10240 once already on another machine? I wouldn't think so, but dunno.
    07-17-2015 12:22 PM
  6. Japser's Avatar
    Same thing here. Windows Update seems to work in general, but it just doesn't show build 10240.

    I doubt it has anything to do with you installing it on another machine.
    07-17-2015 12:25 PM
  7. Mark Kaplan's Avatar
    Same here. I got it on my Surface no problem but on my Lenovo Carbon X1 2nd Gen, nothing. Says I am up to date on 10166.
    07-17-2015 12:55 PM
  8. JamesP001's Avatar
    same here on an acer laptop
    07-17-2015 02:50 PM
  9. tk-093's Avatar
    Ok, as of 3:18 PM Central Standard time, it finally started downloading the update. I didn't do anything different so I think it will be just a matter of time for all of us. Maybe they have the updates throttled so they don't get overwhelmed. Though if that is the case, they probably would have mentioned it.

    Anyway, I'm on my way.. I bet the rest of you will be too shortly.​
    Japser and Mark Kaplan like this.
    07-17-2015 03:20 PM
  10. Japser's Avatar
    You just kept checking for updates?
    07-17-2015 03:23 PM
  11. tk-093's Avatar
    Yep, every 10-30 minutes or so.
    07-17-2015 03:37 PM
  12. Japser's Avatar
    Alright, guess I'll keep trying then. Glad that it's working for you!
    07-17-2015 03:41 PM
  13. TuanLVT's Avatar
    i have the same problem doesnt show the 10240 build
    07-17-2015 06:25 PM
  14. Scott Bradley's Avatar
    I finally got around to installing it today. Not sure how long I have had it.
    07-17-2015 11:06 PM
  15. Narse77's Avatar
    Have you guys made sure you show TH1 as the path in the registry? I did that on all my machines and they all started downloading 10240 within 24hrs.
    HKLM>SOFTWARE>Microsoft>WindowsSelfHost>Applicability make sure BranchName is set to TH1
    07-18-2015 08:45 PM
  16. Japser's Avatar
    Yeah, my registry keys are all correct.

    I gave up and downloaded an ESD from the web, converted to ISO and updated using this. Now happily running 10240 :)
    07-19-2015 02:30 AM
  17. enthuz's Avatar
    Where can I get the ISO?
    07-19-2015 03:57 AM
  18. Japser's Avatar
    I found the ESD on the Mydigitallife forum, and converted to ISO using the instructions given there.
    07-19-2015 09:56 AM
  19. Mark Kaplan's Avatar
    Mine just started downloading on its own so I do believe they are being throttled.
    07-20-2015 08:55 AM
  20. MissMissM's Avatar
    I am still waiting after trying all of the above before entering this forum. I would rather see and test it before the 29th! Past patiently waiting . . .
    07-21-2015 05:08 PM
  21. Japser's Avatar
    I am still waiting after trying all of the above before entering this forum. I would rather see and test it before the 29th! Past patiently waiting . . .
    Tweet out to this Microsoft employee: https://twitter.com/northfacehiker
    He asked for people with the issue to tweet to him, so he can help to find a fix.
    07-21-2015 05:57 PM

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