1. L_ieven's Avatar
    After resetting my laptop (specs below) from within Windows 10, it cannot boot anymore.
    It just displays the hp logo and after that it's a black screen with my mouse pointer, indicating that something is loading (the spinning circle). But how long I wait doesn't matter, because it doesn't boot ever. I have tried booting in safe mode, and that worked. But I'm not able to figure out how to boot normally.

    my specs: HP Envy 15-j190nb
    Intel i7 M 4700MQ
    Intel HD 4600 graphics + nVidia gforce 840m
    12 gigs ram

    can you please help me out?
    Thanks in advance!
    07-24-2015 06:22 AM
  2. iceshooter's Avatar
    See Intel Forum regarding 4600
    02-05-2016 09:14 AM
  3. iceshooter's Avatar
    See Intel Forum regarding 4600 x
    02-05-2016 09:15 AM
  4. iceshooter's Avatar
    See Intel Forum regarding 4600 xx
    02-05-2016 09:15 AM
  5. iceshooter's Avatar
    See Intel Forum regarding 4600 xxx
    02-05-2016 09:15 AM
  6. iceshooter's Avatar
    See Intel Forum regarding 4600 xxxx
    02-05-2016 09:15 AM
  7. iceshooter's Avatar
    See Intel Forum regarding 4600 xxxxx
    02-05-2016 09:15 AM
  8. iceshooter's Avatar
    See Intel Forum regarding 4600 xxxxxx
    02-05-2016 09:15 AM
  9. iceshooter's Avatar
    See Intel Forum regarding 4600 xxxxxxx
    02-05-2016 09:15 AM
  10. iceshooter's Avatar
    See Intel Forum regarding 4600 xxxxxxxxx
    02-05-2016 09:16 AM
  11. iceshooter's Avatar
    See Intel Forum regarding 4600 xxxxxxxxxx
    02-05-2016 09:16 AM
  12. iceshooter's Avatar
    See Intel Forum regarding 4600 xxxxxxxxxxx
    02-05-2016 09:16 AM
  13. iceshooter's Avatar
    Sorry had to post 10 times before being able to share this link -

    Intel HD 4600 Graphics driver stopped responding and recover... - HP Support Forum - 5361326
    02-05-2016 09:17 AM
  14. orlbuckeye's Avatar
    Did you use the SFC /scannow to check fro corrupt system files? Try that in safe mode. If that doesnt work maybe a repair make your you select leave files and personal stuff alone.
    02-05-2016 09:25 AM
  15. Raynne413's Avatar
    I have the Surface 3 and It bricked mine, too. I've been trying to get it back for two days. Worked last night, but then same thing today. Just stuck at black Surface screen. I'll bet it did an auto update last night. Going to turn that off if I ever get it working again.
    02-07-2016 02:52 PM

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