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12-04-2015 08:56 PM
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  1. robertbrunelle's Avatar
    I too had this error, restarting PC two times and leaving it idle overnight solved me the issue.. crazy but it worked for me..
    08-15-2015 03:55 AM
  2. Jose Zagury's Avatar
    I was upgrading from 7 to 10, 64bits, and was stucked with the "working on it" for more than 10 hours. I did exactly what you said, to get the upgrade from Windows Update (Check for updates) and it worked fine. Thank you.
    08-20-2015 03:05 AM
  3. Heather Randazzo's Avatar
    Thank you very much!
    08-24-2015 01:47 PM
  4. kansasduo's Avatar
    Same thing here! left the still working on it frisby going, went windows update and made it check for updates. It found windows 10 and I clicked get started and it worked perfect!
    08-31-2015 01:32 PM
  5. Katie Millard's Avatar
    Thanks mate, followed your instructions that were simple to follow, a big thank you for that, and it is now running. Gawd bless ya!!
    09-01-2015 04:57 PM
  6. Zoega's Avatar
    I am ugrating my lato from Windows 7 to 10 but the installation is stuck on Working on it. Whatcan I do?
    09-02-2015 10:16 AM
  7. michail71's Avatar
    I think this is a result from the user interface being separated from the background installer. Being a developer I'm guessing this is what is going on. Often these days code in the UI communicates through a layer to the background service. If something fails in the communication or gets stuck in the service the front end may not get the message and appear to be stuck. I've seen Windows update do this too. Luckily the installer seems to be written well enough to recover.
    09-02-2015 02:45 PM
  8. Elizabeth Baskeyfield's Avatar
    Been waiting 15 hours!!
    09-03-2015 04:37 AM
  9. michail71's Avatar
    Not even a Surface 3 should take that long. Just reboot.
    09-03-2015 01:58 PM
  10. KevinOBlack's Avatar
    I had the same problem, after about 8 hours read the forum (unlike about 50% of the people commenting who obviously haven't bothered reading the thread where the solution is in the first couple of posts) and installed the update. Now I have to wait another millenia whilst the software is downloaded.

    What really annoys me (and that's the polite word, believe me) is that I have already downloaded the Windows 10 Media, BUT I CANNOT USE IT WITHOUT SUPPLYING A PRODUCT KEY. Of course I do not have a product key because ACER, and other laptop OEMs, do not provide a product key, it's embedded. So the idiots at MS have the update software checking for your 'embedded' product key if you do the update, but if you have the media downloaded already and run the setup from there, you are forced to supply a PRODUCT KEY you do not have access to and have never had access to. Oh well, what's another useless 3 Gb download anyway.

    Someone may chirp in and say ...Oh, but you could have got round it by doing XXXXX. That's not the point, I shouldn't have to be a tech guru just to use the installation media, aaaaaarrrrrrrrrggggghhhhhhh

    As an earlier poster noted, the idiots at MS should actually have a think about the software they throw out in the world. I would have moved to Linux years ago, but some important software and software development environments I use are not available on Linux. If it was I would have junked this rubbish years ago, wishful thinking.
    09-04-2015 11:27 AM
  11. rolltideala's Avatar
    Well looks like I'm having the same problem as so many others. I know some say not to use the App but to go to windows update and they had no problems that way but I'm sure most of us probably used the app that popped up since we did not anticipate any problems, I know funnylol.

    Anyway here is how my install is going so far:

    As I said I used the app and it took a little bit but it finally took me to windows update and showed the Windows 10 update ready to be downloaded.

    After about an hour the download completed and said Preparing for installation I waited for quite some time and nothing ever changed, since it was late I decided to let it run and check on it the next morning.

    So the next morning I check it at 5 AM and it is sitting there waiting for me to accept the license agreement which I did. So now it tells me Preparing for the upgrade I waited a few minutes but since nothing seemed to happen went back to bed.

    A couple of hours later I checked it and it is still sitting there saying Preparing for the upgrade and now it has been another couple of hours and still no change.

    Should I cancel it at this point? Task Manager is showing the program is running.

    Why is Microsoft not posting any answers with as many people having this issue?
    10-18-2015 11:12 AM
  12. JJ O's Avatar
    I experienced this problem when I tried to upgrade my desktop from 8.1 to 10. The upgrade was slow, I had trouble with the restarts, and then the entire process hung up at 42%. After 5 hours at 42% I shut the whole thing down and went back to 8.1. I went looking for answers and I found several which suggested that I try doing the upgrade using a Windows 10 ISO file burned onto a DVD or using a Windows 10 file downloaded to a USB drive. I typed Windows 10 ISO into the box in my search engine (I use Duck, Duck, Go) and selected the Microsoft site entitled Windows 10 ISO. (I would post the address but being a newbie I can't do that.) I followed the instructions and created a Windows 10 ISO disc which I used to successfully and easily upgrade my desktop from 8.1 to 10.

    If anyone decides to give this method a try there are a few things that will make the process a bit smoother:

    1. Make sure you know what version of Windows you currently have installed. 32 or 64bit? Home or pro? You will need this information to create the installation media.

    2. Has Microsoft indicated that your computer is eligible for the upgrade? Do you have the icon in the lower right corner of the desktop taskbar that either offers you the free upgrade or tells you that your upgrade is ready for installation? If you have not accepted the upgrade offer go ahead and do so. Once you get the notification that your upgrade is ready you can use the ISO or USB method. If you don't see the icon go to Microsoft and find out if you are eligible for the upgrade. If your computer has not been pre approved for the upgrade the installation may fail for lack of a valid product key.

    I have fairly good computer skills but I am not some kind of computer whiz. I found this method of installation to be relatively easy and hassle free. I think the keys to success here are making sure that your computer is eligible for the upgrade, and to carefully follow the instructions for creating an ISO DVD or USB installation drive.
    11-24-2015 11:43 AM
  13. pishta68's Avatar
    OK, where is everyone seeing the win 10 upgrade in the windows update?? Im trying to update a win7 32bit Toshiba laptop. I downloaded the iso and burned a win10 dvd, put in a valid product key, and the little picture of a window showed up after about 30 minutes of downloading updates, etc. There was no DVD action, no HDD action (SSD) and hitting power (after 40 minutes) immediately shut it down, no power down delay. All win7 updates were applied. Now Im back to "windows update" after downloading "update other windows products" in hopes that it would trigger a win 10 update, no dice, its still just "checking for updates" going on 10 minutes. Another question. Do you leave the DVD in the laptop during the installation? I know stupid question, but my laptop asks to "boot from dvd" on every start up so if Im not there to catch a win10 installation reboot, Itll default to boot from SSD which still has win7 on it...? Im stuck.

    PS>> apparently, you need to be using IE 11, seems win7 comes with 8 on the install disk!
    Last edited by pishta68; 12-04-2015 at 09:44 PM.
    TechAbstract likes this.
    12-04-2015 08:56 PM
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