09-11-2016 12:17 AM
105 ... 2345
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  1. Chris Sturrock's Avatar
    Just to confirm this method does work...we have just done it....so simple.

    Right click on the windows start button normally found at bottom left corner of the screen. Go to "Command Prompt (admin)"
    You then have a black screen come up. The cursor will be flashing, so just type in the following and hit enter:
    sfc/scannow

    Give it a few minutes....once finished restart you comp and job done!
    08-28-2015 06:06 AM
  2. Jamesnarice's Avatar
    To recover from the issue, you must run the Microsoft Windows Resource Checker tool, also know as System File Checker or sfc. This tool scans and verifies the integrity of all protected system files and replaces incorrect versions with correct versions.

    Right click on the Start button of Windows and choose: Command Prompt (Admin).
    If you dont see this, instead choose: Windows PowerShell (Admin)
    Behind the prompt type: sfc /scannow
    (note the space in the command)
    Wait until the process completes. This usually doesnt take longer than 20 minutes with a regular hard disk and takes much shorter when you have a fast SSD drive.
    Restart your computer.
    08-28-2015 10:46 AM
  3. tomtangle's Avatar
    I have tried this solution but get the response 'You must be an administrator...'
    The prompt says 'Users\User>'.
    Please be really basic, I'm not too computer savvy! Thank you!
    08-31-2015 11:25 AM
  4. arm_2000's Avatar
    after you have found the cmd command in search right click on it and select "run as administrator " from the drop-down list
    08-31-2015 05:11 PM
  5. ishmael01's Avatar
    I have tried this and it just tells me I must be an administrator running a console sessions in order to use the sfc facility........... any ideas what this means?
    09-04-2015 09:11 PM
  6. Sohail Hanif's Avatar
    If still you didn't sorted out this problem with the help of SFC? like me try this. it works great for me :)

    Mostly Office Programs links are here C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013

    you will find 'Outlook 2013' shortcut (.lnk) file, right click on this link and click properties

    Click 'Security'

    Click 'Advance'

    in new window. see Owner in second line, there is change link click on that

    you will see third part of window, type your user name 'XXXXXX' (which is associated in Outlook Profile) and click check name, your name will appear

    select that name, Apply and close back all windows,

    Run your outlook again and 'Bingo' you will get rid of this problem.
    09-05-2015 03:42 PM
  7. Sohail Hanif's Avatar
    If still you didn't sorted out this problem with the help of SFC? like me try this. it works great for me :)

    Mostly Office Programs links are here C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013

    you will find 'Outlook 2013' shortcut (.lnk) file, right click on this link and click properties

    Click 'Security'

    Click 'Advance'

    in new window. see Owner in second line, there is change link click on that

    you will see third part of window, type your user name 'XXXXXX' (which is associated in Outlook Profile) and click check name, your name will appear

    select that name, Apply and close back all windows,

    Run your outlook again and 'Bingo' you will get rid of this problem.
    09-05-2015 03:45 PM
  8. Shrikant Joshi's Avatar
    Not able to solve this problem
    Tried -
    1) SFC
    2) C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013 - changed the owner name

    Both did not work. Can you suggest any other solution.
    thanks
    09-13-2015 04:44 AM
  9. Natasa Jovanovic-Callaghan's Avatar
    Thank you rickthemonk for this tip. It worked well
    09-13-2015 10:41 AM
  10. Antoine Hugueney's Avatar
    Me too (+1)
    09-14-2015 06:46 AM
  11. Antoine Hugueney's Avatar
    Perfect. This has worked for me Thank you
    For me too it was a life-saver. Thanks once again.
    09-14-2015 07:25 AM
  12. Johan-Paul Olivier's Avatar
    Thanks works 100% for me
    09-17-2015 06:29 AM
  13. pps197's Avatar
    The scan "fix" worked for me.

    I'm surprised that such a major issue happened with a current microsoft product.

    Thanks for the fix, although I am still considering going back to Outlook 2010 which always seemed better than Outlook 2013 to me.
    09-20-2015 07:05 AM
  14. kevin6270's Avatar
    Spent hours fiddling with settings to no avail, then found this lengthy thread with solution. Thanks so much !

    I too find it astonishing that Microsoft would release an OS in 2015 with such a basic bug affecting the operation of email and an email client that THEY produced. Beggars belief.
    09-22-2015 02:46 AM
  15. kneeslider's Avatar
    Many many thanks to Rikthemonk. After purchasing a new laptop with windows 10 for my wife, then disappointed that outlook 2013 wouldn't send email, followed your advice, and now have a happy laptop and more importantly, a happy wife!! Cheers :-)
    10-04-2015 02:49 PM
  16. oliverleenz's Avatar
    Kindly follow the Steps to solve this problem

    1) Right click on the Start button
    2) Select Command Prompt (Admin).
    3) Type (or paste) sfc /scannow
    4) Press Enter

    Once the process the finished, restart your computer.

    Read the following article if there will be any other problem....This article worth reading.
    10-07-2015 12:39 PM
  17. cbmccbmc's Avatar
    Spent two days struggling with this inputting every outgoing combination possible - sfc/scannow fixed it instantly! Grateful!
    10-10-2015 08:19 AM
  18. brantemery's Avatar
    Hi - I have this problem too! It started happening after I upgraded to Windows10 - thought it was perhaps a coincidence, but it seems many others are having the same problem. Has Microsoft released any patches or answered anyone's problem?
    10-12-2015 06:28 AM
  19. sassabug's Avatar
    For those people that sfc /scannow doesn't work for you may like to try this.

    I had this same problem on a new install of Windows 10. sfc /scannow did not fix the problem and said "Windows resource protection did not find any integrity violations", After trying everything, including a reset, my next step was going to be a complete reload.

    However, before I tried that I booted from the Windows 10 cd & went in to, 'repair your computer', then 'troubleshoot', then 'Advanced Options' then 'Command Prompt'. I renamed C:\windows\system32\mlang.dll to mlang.dll.old and C:\windows\system32\Windows.Media.Speech.UXRes.dll to Windows.Media.Speech.UXRes.dll.old. I then rebooted the computer, ran sfc /scannow which found and fixed problems this time and, much to my surprise, I could FINALLY send mail.
    10-26-2015 04:12 AM
  20. Phil Iley's Avatar
    This solution worked for me - excellent, thank you
    11-06-2015 07:51 AM
  21. jamiec66's Avatar
    This worked for me! After days of struggling and trying other suggestions. Sincere thanks for posting this solution.
    11-09-2015 10:53 AM
  22. monaviola's Avatar
    I had the problem and save scan did not fix it. The problem is the skype addin. Open outlook -> files -> options -> addins. Dubble click the skype addin, remove the check from the checkbox, save and close and close and reopen outlook. If it still doesn't work (but normally it does) uncheck the other addins and save. That's it
    12-17-2015 11:54 AM
  23. David Wilson33's Avatar
    Just got a new HP laptop with Windows 10, November update. Installed Outlook 2007, created IMAP account, wouldn't send. Deleted IMAP account, created pop3, still wouldn't send. After 2 hours trying to fix, came across this thread. Ran the SFC command, deleted the pop3 account, recreated the IMAP, job done. Just thought I'd let people know that it's not just those who have upgraded to 10, but also on new equipment with it preinstalled. Well done for making an OS that doesn't work with your own products without problems !!!
    01-11-2016 03:47 PM
  24. brianbarber's Avatar
    I've been following this thread since Friday, when my email froze ( no traffic via the Mail App in Windows 10, Outlook would not load in Edge). Normal service on my Ipad, however.
    I was reluctant to try the much-praised solution using "scannow", and, surprise surprise, everything is working normally today. However, advised by a very helpful chap at John Lewis, the Mail App is apparently not very strong: he advised downloading Windows Essentials, and just using the Windows Live Mail option. I've donethis with no difficulty, and all my Outlook mail has arrived in a pleasantly familiar email programme, just as I had it in Windows 7. It has also solved the ridiculous problem with emailing multiple photos which has plagued me( and many other users) with the W 10 Mail App.
    I hope this experience is useful to others.
    Best wishes
    01-18-2016 11:07 AM
  25. robpculm's Avatar
    Answer by "rikthemonk" worked for me.
    02-09-2016 07:07 AM
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