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  1. Shiells's Avatar
    I downloaded Windows 10 yesterday evening on my new laptop, which, according to the tests I ran prior, is fully Windows 10 compatible. Nevertheless, just since downloading Windows 10, when I fold down the laptop's screen to close it, it freezes. I open it to a black frozen screen that is unresponsive whether I tap the touchscreen, keys and/or power button. Therefore, since Windows 10, I have to reboot my laptop every time I open it in order to use it, which is an inconvenience that nobody should have to suffer. The laptop never had so much as the slightest glitch before Windows 10, and I want Microsoft to fix this.

    Why is Windows 10 causing my laptop to freeze upon closing? What is the fix?
    07-30-2015 08:33 AM
  2. Chris Walker10's Avatar
    I'm having exactly the same problem. Never had it before. Used to close lid - laptop in sleep mode - open lid - unlock and resume work. Simple.
    NOT SO SINCE WINDOWS 10. I have to force power off as laptop completely unresponsive. Unacceptable.
    07-30-2015 08:46 AM
  3. sashoiliev's Avatar
    I have the same issue. I hope soon there will be update for it.
    07-30-2015 08:47 AM
  4. Shiells's Avatar
    Has anyone gotten a fix to this yet?

    I also want to note that my laptop just froze up without closing it, just by leaving it open and letting it time itself out. I had to reboot as a result.

    This is ridiculous.
    Last edited by Shiells; 07-30-2015 at 01:14 PM.
    07-30-2015 12:36 PM
  5. TechnoReact's Avatar
    I have allso faced the same issue in my HP pavilion Laptop.
    07-31-2015 04:56 AM
  6. Shiells's Avatar
    My laptop is also an HP Pavilion, with a 360 hinge.
    07-31-2015 07:44 AM
  7. sashoiliev's Avatar
    What if this issue is only on HP Pavilion laptops? I have the issue on mine...
    07-31-2015 09:38 AM
  8. Shiells's Avatar
    It turns out not to be just with HP Pavilions. Apparently, HP Envy are having similar problems just since Windows 10. And I'm not sure if the problem is happening with still other computers.There has been no resolution yet from Windows or HP that I know of. But there are at least two threads about the same issue on the HP support forum.
    07-31-2015 09:44 AM
  9. TechnoReact's Avatar
    I think I have a solution that worked for me.
    Steps-
    1) Remove all devices connected to your lappie
    2)Long Press the power button to turn off your lappie
    3)remove battery and charger if connected
    4)Press power button for 20 sec to remove all electrostatic charges
    5) Putt battery, Connect Charger and turn on normally

    If this solution worked for you, let me know.
    07-31-2015 08:06 PM
  10. TechnoReact's Avatar
    I think I have a solution that worked for me.
    Steps-
    1) Remove all devices connected to your lappie
    2)Press the power button to turn off your lappie
    3)remove battery and charger if connected
    4)Press power button for 20 sec to remove all electrostatic charges
    5) Putt battery, Connect Charger and turn on normally

    If this solution worked for you, let me know.
    07-31-2015 08:06 PM
  11. TechnoReact's Avatar
    Has anyone gotten a fix to this yet?

    I also want to note that my laptop just froze up without closing it, just by leaving it open and letting it time itself out. I had to reboot as a result.

    This is ridiculous.
    I think I have a solution that worked for me.
    Steps-
    1) Remove all devices connected to your lappie
    2)Press the power button to turn off your lappie
    3)remove battery and charger if connected
    4)Press power button for 20 sec to remove all electrostatic charges
    5) Putt battery, Connect Charger and turn on normally

    If this solution worked for you, let me know.
    07-31-2015 08:07 PM
  12. Shiells's Avatar
    Thanks. I'm not sure I want to remove the bottom of my laptop to remove the battery, because I don't know if it will void my warranty. Although, if that worked for you, I'm glad.

    One person who responded to my thread on this problem in HP Support Forum said that HP sent them a message prior to Windows 10 saying that they should not download Windows 10 yet. If it's true, I think I can guess why, and I wish I had gotten the same message. Anyway, their solution was to opt back into Windows 8.1 and re-download Windows 10 in a few months after the bugs have been worked out. After re-downloading Windows 8.1, they claim to have no more issues. I may try that today.
    08-01-2015 08:09 AM
  13. TechnoReact's Avatar
    Thanks. I'm not sure I want to remove the bottom of my laptop to remove the battery, because I don't know if it will void my warranty. Although, if that worked for you, I'm glad.

    One person who responded to my thread on this problem in HP Support Forum said that HP sent them a message prior to Windows 10 saying that they should not download Windows 10 yet. If it's true, I think I can guess why, and I wish I had gotten the same message. Anyway, their solution was to opt back into Windows 8.1 and re-download Windows 10 in a few months after the bugs have been worked out. After re-downloading Windows 8.1, they claim to have no more issues. I may try that today.
    You mean to say that you have a laptop with non removable battery? If that's the case, this solutions may help others if not to you.
    08-01-2015 08:44 AM
  14. digitalluddite's Avatar
    I did the battery removal thing, it fixed it briefly then soon reverted to the unresponsive black screen with sleep. Don't waste your time doing this, HP or Microsoft will need to come up with a fix. Pavillion 15 with I-7, hoping not to have to revert to Win 8
    08-01-2015 05:35 PM
  15. Brent Russett's Avatar
    I am having the same problem on an Dell XPS
    08-01-2015 07:44 PM
  16. LazyBlues's Avatar
    I have an HP Pavilion Laptop and I am also having the same problems with this since the Windows 10 update.

    There are now several topics on the HP Forum about the same thing.

    I've updated everything I can, drivers etc. and tried almost every trick posted but nothing works. Initially updating an Intel Graphics Driver solved the problem, but it soon reverted back to doing the same thing.

    I am annoyed at having to a hard shut down, every time I want to shut down my PC, as this cannot be good for the laptop's internal components!

    I've also found some posts on old forums, stating this was also a problem with HP laptops during Beta Testing for Windows 10, and that post was dated April 2014!

    I am liking Windows 10 but this problem is just winding me up, and if HP / Windows cannot fix it I will revert back to Windows 8.1 again!

    Going to contact HP Support tomorrow, and may I suggest if your laptop is still under warranty you do the same!
    08-02-2015 01:45 PM
  17. ladycsr's Avatar
    I have an alienware 17 and the exact same thing is happening to me. I wish I can revert back to windows 7. I have to hard shutdown my computer ever time... this is beyond frustrating since there is nothing I can do about it.

    I don't understand why Microsoft doesn't have a way to revert back to previous builds.. they just figure we have to put up with it.

    For now I have the "when I close the lid" set to do "nothing". So when I close the lid, only the screen shuts down and after 15 minutes the hard drive goes to sleep... So at least I don't have to restart the computer every time but this is far from an ideal solution.
    08-02-2015 02:06 PM
  18. Shiells's Avatar
    If you go into your settings, you should find a way to revert to Windows 8.1 for one month. I may eventually take that option. However, I'm going to call HP warranty division tomorrow and complain first.
    08-02-2015 02:32 PM
  19. Chris Walker10's Avatar
    If you go into your settings, you should find a way to revert to Windows 8.1 for one month. I may eventually take that option. However, I'm going to call HP warranty division tomorrow and complain first.
    Please get back to us about how you get on. I can't believe this problem isn't being looked at and sorted as it is such a basic, but important, feature.
    LazyBlues likes this.
    08-02-2015 03:00 PM
  20. Shiells's Avatar
    And how. Someone responded to one of my threads on this issue, saying that they researched the matter and found that it actually began in beta testing of Windows 10, a year ago. So apparently, the problem is worse than we thought.
    LazyBlues likes this.
    08-02-2015 04:06 PM
  21. LazyBlues's Avatar
    That worked for me, laptop shut down ok last night, but did not fix sleep mode issues.
    08-03-2015 08:29 AM
  22. LazyBlues's Avatar
    And how. Someone responded to one of my threads on this issue, saying that they researched the matter and found that it actually began in beta testing of Windows 10, a year ago. So apparently, the problem is worse than we thought.
    That was me! I found a post in Google dated April 2014!
    08-03-2015 08:30 AM
  23. LazyBlues's Avatar
    I have just spoken to HP Customer Support as my laptop is under warranty.

    I am actually appalled at their response.

    They do not want to know and are re-directing people to speak to Microsoft on (UK) 0344 800 2400 to report the issues to them. She said the more people who report the issue the more likely Microsoft will create a fix for it!

    She also told me that she would not recommend downloading Windows 10 until Microsoft have ironed out the bugs and gremlins!

    I pointed out how this was a problem reported with HP laptops during BETA Testing of Windows 10 in April 2014 – and still she didn’t want to know.

    The final response was to return my laptop back to where I bought it from and report it to them!

    I can see PC World loving that!

    I think I will revert back to Windows 8.1, stuff Windows 10!
    08-03-2015 08:44 AM
  24. Shiells's Avatar
    Update:

    The HP Troubleshooting webpage seemed to be malfunctioning, ironically, so I called 1-800-474-6836 (for US and CA). There, I had to use the asterisk button to speak with a live person, because the automated phone system is really meant for people who have already successfully used the aforementioned broken troubleshooting webpage.

    I recommend that you call HP, like me, because they didn't seem to be very aware of how prevalent this issue is.

    On the phone with HP, I spoke with three different departments. Two of those departments took remote access of my laptop. And about an hour-and-a-half later, my problem seems to be fixed. Basically, they changed my sleep settings, did a power drain, and then voila.

    So, good luck, and thanks! I'll keep you updated should there be related developments.
    08-03-2015 11:01 AM
  25. LazyBlues's Avatar

    On the phone with HP, I spoke with three different departments. Two of those departments took remote access of my laptop. And about an hour-and-a-half later, my problem seems to be fixed. Basically, they changed my sleep settings, did a power drain, and then voila.

    So, good luck, and thanks! I'll keep you updated should there be related developments.
    I did the power drain last night, solved it for one shut down, then the problem returned!
    sashoiliev likes this.
    08-03-2015 11:21 AM
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