1. Windows Central Question's Avatar
    ok first I upgraded to 10 from 7 all went great but it was freezing and running slow went to settings and the area that lets you erase all files and do a clean install of 10. I did it no problems until I got to the screen where it says .......... Hi There let's get a few basic things out of the way asks for country,app language,what keyboard language and where located for the clock setting but it does not read my mouse or keyboard .....both wireless, not the USB mouse that is wired to my pc........ am totally stuck. If I go into bios the wireless keyboard works. Any ideas?
    07-30-2015 04:35 PM
  2. deckertaff's Avatar
    hi, I've done exactly the same as yourself and I'm having the same issues. have you found anyway round this issue please?

    09-12-2015 06:21 AM
  3. ben_stiller's Avatar
    Hi gents,

    I am having the same issue. Has anyone been able to solve this problem?

    Kind Regards
    06-01-2016 05:16 AM
  4. anon(5327127)'s Avatar
    Plug in a wired keyboard?

    We've plenty of machines here but they're all wired devices. Another alternative might be to un-plug the wireless dongle then plug back in once you reach the initial screen.
    06-01-2016 07:06 AM

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