1. detroitdecay's Avatar
    Getting error message, "That password is incorrect. Make sure yo're using the password for you Microsoft account. You can always reset it at account.live.com/password/reset."
    I just upgrade after purchasing this laptop 2 days ago. After the first restart of the successful upgrade I can't log in. I'm using the right password and have changed it and used that with no success. I can't do anything with this computer and like I said just bought it and need it for work.
    Please help.
    arjan wolthuis likes this.
    08-01-2015 02:00 PM
  2. ven07's Avatar
    After changing your password you might have to wait a bit. So try again at the end of the day
    08-01-2015 02:28 PM
  3. detroitdecay's Avatar
    I have a feeling its not the password. The error came well before any changes.
    08-01-2015 02:37 PM
  4. Alain_A's Avatar
    for me during the installation window had asked me if I wanted to change for the newest logging. Saying the old password system, well, old. And I went for it.
    So I wonder if the password system from Microsoft is not down
    08-01-2015 03:35 PM
  5. Alain_A's Avatar
    have you tried the forgot password button if such exist during logging?
    08-01-2015 03:37 PM
  6. detroitdecay's Avatar
    I don't think something like that exists. I've been looking for a work around for hours.
    08-01-2015 03:39 PM
  7. ven07's Avatar
    Can you boot using safe mode?
    08-01-2015 03:41 PM
  8. detroitdecay's Avatar
    With the Lenovo Edge 15 i have no idea how to get to the BIOS. I've tried all the methods i've found online and can't figure out how to get there.
    08-01-2015 03:42 PM
  9. ven07's Avatar
    08-01-2015 03:58 PM
  10. Alain_A's Avatar
    turn off pc then turn back on (or restart ) while it is turning on you press the F key.

    and I thought it's the F12 key for any computer???
    08-01-2015 04:14 PM
  11. detroitdecay's Avatar
    I can't log into the computer to get to msconfig.
    ven07 likes this.
    08-01-2015 04:16 PM
  12. Alain_A's Avatar
    you need to do what I have said a post above yours
    08-01-2015 04:18 PM
  13. detroitdecay's Avatar
    f12 ended up working but then i stumbled across an easier way. while selecting restart just hold down shift. durrr. still not fixed but in bios
    ven07 likes this.
    08-01-2015 05:10 PM
  14. detroitdecay's Avatar
    factory resetting it now.
    08-01-2015 05:18 PM
  15. neville311's Avatar
    try going on to account.live.com/password/reset if you are using hotmail or outlook account from any system that has internet connection
    Select the Option "I forgot my Password"
    Click on NEXT
    Select the option Use a phone number
    Enter the code
    Click on NEXT
    You will get a code on your mobile that you need to enter in the box
    then you can set a new password.
    Try logging on. Should Work
    08-01-2015 06:07 PM
  16. Alain_A's Avatar
    good
    08-01-2015 07:37 PM
  17. ven07's Avatar
    I can't log into the computer to get to msconfig.
    Lol sorry I was going through a lot of threads :d
    08-01-2015 08:55 PM

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