10-21-2017 05:33 PM
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  1. Windows Central Question's Avatar
    When I open the app store, the splash screen comes up and then just disappears and nothing ever happens. Had anyone seen a fix for this?
    Mike Banks and hwarr11 like this.
    08-01-2015 04:35 PM
  2. Christopher Austen's Avatar
    Im having the same issue
    i click "store" and then it comes up with the blue back ground and loading symbol ( white dotted circles )
    Then just shuts off... no error message, nothing. iv reset my computer many of times
    iv checked region
    time and date settings
    tried the windows+ R and WSReset.exe no luck
    power sell trick done nothing
    its like my computer will never be able to use the store again...
    08-02-2015 06:53 PM
  3. Christopher Austen's Avatar
    i managed to get store working. just go this location:-

    C:\Users\user_name\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache

    and delete all the files and folders. open store.it will open.

    Be sure to change (user_name) to your user name let me know if it works ( should do it worked for me and it sounds like we have the same issues )
    Midgardfalls, coldoc and ven07 like this.
    08-02-2015 07:03 PM
  4. Herman Benckhuisen's Avatar
    same issue here it tries tu update and get embarrassed, shows a error code 0x80131509 and it stays like that. i checked the catch its empty. is there a way to reinstall play store?
    08-03-2015 09:06 AM
  5. coldoc's Avatar
    Deleting the files and folders in that location worked for me! Thanks!!
    08-04-2015 12:11 AM
  6. Allen Butler1's Avatar
    this worked for me
    08-04-2015 03:37 PM
  7. Christopher Austen's Avatar
    glad i could be a help :) enjoy the store
    08-04-2015 08:49 PM
  8. Christopher Austen's Avatar
    same issue here it tries tu update and get embarrassed, shows a error code 0x80131509 and it stays like that. i checked the catch its empty. is there a way to reinstall play store?
    Not 100% sure what to do if the above step aint worked. ill post reply as soon as i find out :)
    Mike Banks likes this.
    08-04-2015 08:51 PM
  9. Herman Benckhuisen's Avatar
    08-07-2015 05:35 AM
  10. jawilliams82's Avatar
    I'm running into a similar problem. I upgraded to Windows 10 from 8.1, and I can't access the store. Running wsreset.exe gives a registry error message, and the directory you have listed above is already empty.

    Thoughts? I'd appreciate any feedback.
    08-07-2015 11:06 PM
  11. bludwraith's Avatar
    Just upgraded from Windows 7 Ultimate to Windows 10 Pro and I am having the pretty much the same issue. When I click on any app or the app store I get "This app can't open. There is a problem with [app]. Contact your system administrator about repairing or reinstalling it." I don't have any files in the folder from the previous post and when I try running WSReset.exe I get "You will need a new app to open this ms-windows-store." Then it has a check box saying "Always use this app" and if you check it the OK greyed out and won't do anything. I have also tried creating a new user and it does the same thing under the new profile as well so it isn't a corrupt profile.
    Mike Banks likes this.
    08-12-2015 11:16 AM
  12. Deniece Zinnecker's Avatar
    I tried this advice, but nothing works. I download Windows 10 on Aug. 8, and as of Aug. 12, the apps store won't open. I've combed the Internet for answers, & am very frustrated at this point, because nothing resolves the issue. Microsoft, you need to make sure something works before you push it on us!!
    08-12-2015 01:30 PM
  13. stocktiki's Avatar
    Same issue here.
    08-19-2015 09:35 PM
  14. budney's Avatar
    This just started happening to me today, and I already tried the above fixes, with no luck. Any other ideas? I really don't want to do a clean install on my slowing dying desktop at this point.
    08-20-2015 08:31 PM
  15. chelseatyler89's Avatar
    I dont even have an app data.... what do i do now?
    08-22-2015 01:05 PM
  16. Marcymoose's Avatar
    I am stilling having the same problem also. Tried everything. This is beyond frustrating.
    08-23-2015 11:17 AM
  17. budney's Avatar
    This just started happening to me today, and I already tried the above fixes, with no luck. Any other ideas? I really don't want to do a clean install on my slowing dying desktop at this point.
    Update: I ended up going a clean install. While I didn't want to do one, I have to say 10 is running much better now over all.

    Sent from my Nexus 9 using Tapatalk
    08-23-2015 11:27 AM
  18. cbird703's Avatar
    I tried every method I read about with no joy. Finally I opened the hidden directory with the Windows 10 installation files
    c:\$Windows.~BT\ and ran setup.exe, which does exactly that, re-installs Windows 10. ( it's just sitting there in your root directory taking up 4gb of space. May as well put it to good use!) Bingo!! Simple and painless. No running arcane command line instructions in the Powershell. Everything remained set up as I had it and the Store , Mail, calendar etc, all the darkened windows were now open for business again. I did have to download the weather app from the store but it worked easily. As usual with free advice "Your mileage may vary" but it worked great for me!
    Last edited by cbird703; 08-25-2015 at 02:26 AM.
    lifemarine likes this.
    08-24-2015 07:49 AM
  19. Christopher Austen's Avatar
    Ok guy and girls if the clearing cashe has not worked for you you can always try this

    1. go to cortana and type CMD
    2. Run as Administrator ( right click over the command prompt and select "run as administrator")
    3. Type This

    sfc /scannow

    4. hit enter and let it do what it needs to do.
    this has worked for me aswell and i can confirm that this will hopefully fix most of your issues you are having with the store
    and other apps

    if not let me know and i will go back and find other fixes please keep me posted with any issues you are having
    and make sure you have tried my prev step and this step first

    Thanks
    AminaTuZahra likes this.
    08-24-2015 07:35 PM
  20. Christopher Austen's Avatar
    Run Command Prompt as admin
    And Then Type

    sfc /scannow

    let it do what it need to do and then hopefully fix the issues
    ( it will tell you if it fixes once its finished )
    08-24-2015 07:38 PM
  21. Christopher Austen's Avatar
    same issue here it tries tu update and get embarrassed, shows a error code 0x80131509 and it stays like that. i checked the catch its empty. is there a way to reinstall play store?

    Run Command Prompt as admin
    And Then Type

    sfc /scannow

    let it do what it need to do and then hopefully fix the issues
    ( it will tell you if it fixes once its finished )
    08-24-2015 07:40 PM
  22. josemedina's Avatar
    I just upgraded to windows 10 from windows 7 and my app store won't open can any help
    08-29-2015 08:11 AM
  23. Travis Smith3's Avatar
    My problem was the store being removed from my sons laptop somehow. Unsure how or why it was deleted, he is only 9 so set up as a user without admin permissions.

    This post shows how to reinstall the store using powershell, its very simple and took all of 2 minutes to do.

    http ://winaero.com/blog/how-to-restore-windows-store-in-windows-10-after-removing-it-with-powershell/

    NOTE: This site wouldn't let me post links as a new user (very helpful!!!) so i had to put a space after the "HTTP" in order to get the link on here, just delete the space when its in your address bar :)

    worked instantly with no need to restart... hope this helps guys and gals
    ven07 likes this.
    08-31-2015 02:16 PM
  24. qwerty1237034's Avatar
    i tried to go to the files u said which was C:\Users\user_name\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache , buut i only able to go to c:\users then it goes there and i dont see none of the rest of the files in that order or at all, and it already has my use name at the c:\users file what do i do now please help, and thanks for any advice you can give me .
    09-06-2015 07:29 PM
  25. gamertaboo's Avatar
    You need to go to the top of that folder and click "View."

    Then towards the right tick the box for "Hidden Items."

    Now you should see the folder C:\Users\(username)\Appdata
    09-07-2015 10:35 PM
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