1. Stephanie Pollock's Avatar
    I updated to windows 10 and I couldn't find any of my files. Eventually found them moved in a folder. Once I restarted my computer, all of the files were gone and I had more storage on my computer. These are files as in music, movies, and pictures. They are NO WHERE to be found. Anyone???
    08-01-2015 03:38 PM
  2. gentry33's Avatar
    Did you back anything up? Is it in the cloud? On another device? Did you do an upgrade or a clean install? If you did a clean install without any kind of backup (physical, digital or virtual) they may be gone. Don't know where you got you music and movies, if they are part of a subscription you may be able to recover them. Backing up is always your best bet.
    08-01-2015 10:01 PM
  3. Reflexx's Avatar
    Did you delete any old accounts? The documents were likely associated with another account.

    Did you upgrade from Windows 7 or 8.1? I believe this is one of the issues when upgrading from 7.
    08-01-2015 10:56 PM

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