1. Windows Central Question's Avatar
    Hi all. I upgraded to Windows 10 yesterday morning. Everything was working great, including Cortana. Earlier today, I noticed that my "Hey Cortana" feature wasn't working. I looked into it a little bit, and it seems that she just cannot listen. When I press the microphone button, the program Cortana crashes (it fully crashes, as the app disappears from the list in Task Manager). The program itself works just as it should when typing in text.

    My microphone (stock X1 Carbon 3rd gen mic, using Realtek High Definition Audio drivers) is on and working. I can use speech recognition just fine. I've also tried restarting my computer, but that doesn't work either.

    Anyone else have this problem? Any suggestions to fix this issue?

    Thanks for your time.
    08-02-2015 08:12 PM
  2. fdruid's Avatar
    I have the same issue. In fact, it started not working, but at some point it fixed itself. Now it's back to non-working.
    08-03-2015 12:08 AM
  3. zzluckuxdzz's Avatar
    After search some solutions on GG. i think we have just one choice: Use System Restore Point !
    08-03-2015 04:17 AM
  4. RyderCHIP's Avatar
    So... I'll tell you the most effective and easy solution of all time that should work for most bugs... RESTART YOUR PC -_-
    08-03-2015 08:35 AM
  5. Dan Harvell1's Avatar
    Unfortunately, this is one thing that a reboot will not fix. I've rebooted more times than I care to count and the problem persists. All updates are current and all drivers on all devices are latest and (hopefully) greatest. So, sadly, the stock answer of "reboot" does not apply to this one.
    08-10-2015 09:50 PM
  6. TAN CHEE PING's Avatar
    Well apparently, till Microsoft fix this problem, the temporary workaround when every time Cortana crash after pressing the microphone button is to go into Cortana setting, and turn it off and on again.

    It works for me. Hope you guys will find the same too.

    And yes, restarting your PC is not helpful here.
    08-14-2015 09:08 PM
  7. iNEIL03's Avatar
    this also happening to me i dont know why
    08-27-2015 03:31 AM
  8. Rico MegaSuper's Avatar
    Solution: Open Speech Recognition by clicking the Start button Picture of the Start button, clicking Control Panel, clicking Ease of Access, and then clicking Speech Recognition.

    Click Set up microphone.

    It fixed for me.
    03-28-2016 04:48 PM
  9. SargeBlackburn141's Avatar
    Mine too.. Anyone know how to fix it??
    07-14-2016 09:26 AM
  10. Sisaj Guglu's Avatar
    Go to settings, type speech, and there change from microsoft mark, to microsoft zira.
    It fied it for me
    08-19-2016 05:51 PM
  11. Grimwar's Avatar
    Go to settings, type speech, and there change from Microsoft Mark Mobile, to Microsoft Zira.
    It fied it for me
    Thank you This worked for me on a Microsoft Lumia 640xl. I had Microsoft Gorge mobile , i changed to Microsoft Zira Mobile and now Cortana works!
    Great tip

    on a Mobile version 1607, build 10.0.14393.67, which is the Anniversary Update.
    1# go to all settings
    2# Time & Language
    3# Speech
    4#At the bottom under the text of
    Tap on the Microsoft xxxxx Mobile
    Change it to a different Voice.

    I had Microsoft George Mobile
    I changed it to Microsoft Zira Mobile.

    Now Cortana works!
    08-19-2016 07:09 PM
  12. Stephen Lau's Avatar
    Happens to me as well.
    08-25-2016 01:58 AM
  13. Grimwar's Avatar
    Happens to me as well.
    What happens?
    08-25-2016 07:46 PM
  14. chinni subhash's Avatar
    09-18-2016 04:00 PM
  15. JoeJoevanman's Avatar
    Changing from Microsoft Mark Mobile, to Microsoft Zira worked 100% for me, Jan 12/2017
    01-12-2017 03:26 PM
  16. Mike-EEE's Avatar
    Speech Recognition is not found under Ease of Access, or anywhere. :(
    07-06-2017 03:34 AM
  17. WP_Love's Avatar
    The solution in my case was to download the correct speech language within settings / speech.

    (This will require a reboot)

    In my case in was UK English, then make sure that matches what is in Cortana settings.

    After that everything worked great.

    I think what is broken is the notification that the correct language is not installed, so you are left to guess what the problem is!!

    Hope this helps someone.


    adrian c2 likes this.
    04-27-2019 02:37 PM
  18. adrian c2's Avatar
    I have the same problem too. I use Cortana and it closed when I was trying to talk to her. I ended task of her but that did not stop the problem. If you have the solved the problem, like. :P
    06-18-2019 02:26 PM

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