1. Rowland Jonathan1's Avatar
    Hello,I am using a Lumia 520.I am trying to connect my phone via Bluetooth but the laptop can't discover my phone and hence not able to connect.Anyone else facing the same situation or knows a solution?
    08-04-2015 11:31 AM
  2. jheydisuanco's Avatar
    i do fix that to my cousin's Acer Laptrop. 1st thing 1st, check your laptop manufacture website if they offer windows 10 version their drivers, try also in other version of OS such win7, win8/8.1. but if doesn't work, what i done with my cousin laptop is to uninstall the bluetooth briver in "Device Manager" then it restart automatically. After restart, go to "Settings > Update & Security then update. Windows 10 will download your Bluetooth driver, on my experience after downloading there is "Retry" button or fail message but after click again the "retry" button the laptop will automatically restart. Then after restart, my cousin Bluetooth laptop is working now. can paired any devices.
    08-04-2015 12:44 PM
  3. Ozzy1320's Avatar
    Did you try using your phone to initiate the connection using the device hub?
    08-05-2015 12:05 PM
  4. Rowland Jonathan1's Avatar
    i do fix that to my cousin's Acer Laptrop. 1st thing 1st, check your laptop manufacture website if they offer windows 10 version their drivers, try also in other version of OS such win7, win8/8.1. but if doesn't work, what i done with my cousin laptop is to uninstall the bluetooth briver in "Device Manager" then it restart automatically. After restart, go to "Settings > Update & Security then update. Windows 10 will download your Bluetooth driver, on my experience after downloading there is "Retry" button or fail message but after click again the "retry" button the laptop will automatically restart. Then after restart, my cousin Bluetooth laptop is working now. can paired any devices.
    I uninstalled and reinstalled it now connects and then disconnects immediately.Not a stable connection.
    08-08-2015 08:53 AM
  5. Rowland Jonathan1's Avatar
    Did you try using your phone to initiate the connection using the device hub?
    Yes I tried but it isn't connecting.
    08-08-2015 08:54 AM

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