10-02-2016 04:21 PM
131 ... 3456
tools
  1. randyklijn12's Avatar
    Hello i found the file that blocks cortana and winows icon.
    Its Avast That makes it bug.
    1. Go to Files (if you cant go to thrash there you find it to)
    2. Go to Lokal drive
    3. There you see: Old windows and windows and more Click at windows
    4. There is 1 file with avast in the name.
    5. DELETE IT! and Restart you pc and you will have an no bugt version of windows 10!

    Thx for reading my comment!
    12-28-2015 04:34 AM
  2. welder79's Avatar
    Use run :) windows button + r and then type in control panel
    12-29-2015 02:53 AM
  3. welder79's Avatar
    Thank you ven07 this worked for me, it was Avast anti virus causing the start menu problems.
    ven07 likes this.
    12-29-2015 02:55 AM
  4. 904Biscuit's Avatar
    I'm having the same problem. Did you find a fix?
    12-30-2015 05:56 PM
  5. 904Biscuit's Avatar
    i dont have avast does anybody know what else the problem could be my start menu doesnt work and my icons in bottom right corner doesnt work volume network action center
    Same problem here... any fix known?
    12-30-2015 05:59 PM
  6. mishulete's Avatar
    Foxxbatt's post worked for me - just restart in safemode and back to normal mode again:

    crt alt del to bring up task manager
    click file
    run new task
    enter "msconfig" (you need admin privileges)
    go to boot section, click on safeboot and network
    ok to restart
    after restart just repeat the process but unclick the safe boot square in msconfig
    restart again..
    you should be good.
    01-10-2016 08:44 AM
  7. PK-SwimRef's Avatar
    Like Mishulete, the fix offered by Foxxbatt also worked for me. Thank you for finding and reposting the process.
    I will add, for the benefit of the group, that I also run Avast anti-virus on my HP ProBook 6450b, but my problem with the Start Menu only became evident after using the install disk that came with a new Samsung mono laser printer. The reset via Safe Mode has been a simple and painless work round that appears to be stable at this time.

    Hope this all helps.
    01-12-2016 05:30 AM
  8. Anshu Jha's Avatar
    Appreciate the help. Thanx alot
    alot
    01-13-2016 07:36 AM
  9. shadowstorm89's Avatar
    Hey everyone i think i found the reason for this happening and a perm solution. I had installed the the .NET Framework 3.5 and all of a sudden my start menu stopped working. After using the .net cleanup tool and uninstalled all versions of .net framework installed, it started working again. not sure if this is a coincidence or not but worth giving a try and letting me know if it worked for you too.
    01-13-2016 12:40 PM
  10. NenadJK's Avatar
    I think I may have found the problem... Do those dealing with this problem have avast antivirus installed? If so, I believe that is what is causing the 'critical error'. I uninstalled the software and upon reboot my start button and cortana were working perfectly again. Now I'm sure you all know how to uninstall software on your PCs but it may not work in normal mode with the critical error as it didn't with me. Therefore I uninstalled in safe mode. Incase you arent familiar with how to access safe mode on windows 10, heres how: You press ctrl+alt+delete, and in the bottom right hand corner you click the power button. Before you click 'restart', hold down the shift key until the next screen is displayed (blue). Then click troubleshoot, advanced options, start-up settings, restart. Once it restarts, press the F4 key, and when it restarts you will be in safe mode. Now just do the normal thing to uninstall avast and then reboot following the installation and it should be fixed!

    I also posted this response on the Microsoft forum: 'Windows 10 Critical error fix, Start menu and cortana not working" bug when logging in with MSA?'

    Hope this can help some people! it was hella frustrating trying to fix this!
    -LiamHughess
    SOLVED FOR AVAST USERS!!!!!!!!!!!!!!
    whenever your windows updates, avast needs to update too, 1st of all, turn avast off manually. Go so avast settings, and update it manualy(cuz it wont update before its scheduled time). When its done it will restart and there you go :)
    Core of this problem is the conflict between avast and windows defender, so after every WINDOWS UPDATE , manualy update avast and yar cool. I figured this out since when I booted up my PC 💻 after 2 days I got notification from avast that's its been updated and everything worked. On next update everything stopped working, so I updated manually and there you go. Hope this helped :)
    01-16-2016 04:28 PM
  11. NenadJK's Avatar
    Check below. It's the same for every antivirus and windows defender conflict :)
    01-16-2016 04:29 PM
  12. IANOR's Avatar
    I am sure some peoples error really happens because of AVAST, but its not at all the only cause.
    I am using ESET NOD32 for example, and it has nothing to do with it. I even uninstalled it for some days, and the error still appeared. Its being triggered by dropbox, when a new picture comes in, or steam, if i make a screenshot in some game, or even with some torrent klient when something is finished. All this comes to one common point: The communication in the system tray are with bubble messages. This is what your AV also does.

    Anyways, i did not find any solution yet (i can only laugh at some of the suggestions, that require a restart at some point - because restart always fixes this temporarly, just everything else they told you to do is useless...), BUT what i did find is a workaround!
    Watched some youtube video, where a guy clicked right on the startmenu, ran control panel, then security and troubleshooting, and let the windows update troubleshooter do scan for problems. Well, even if it does not find any problems, the start menu just magically works again after this :) Without a need for restart, or any of the other risky processes.

    The real problem is, M$ never admitted this problem exists, and it seems that they never will. Since they dont provide any changelogs, they also dont have to admit any errors. They silently fix it at some time, or not, its entirely up to them. But i am tired stressing myself on this issue... whenever my start menu dies, i just click the workaround, and continue using the pc.
    lasancmt likes this.
    01-20-2016 01:13 PM
  13. lasancmt's Avatar
    I also run Avast and Foxxbatt solution seemed to have done the trick
    Thanks for sharing :-)

    crt alt del to bring up task manager
    click file
    run new task
    enter msconfig w/admin privileges
    go to boot section, click on safeboot and network
    ok to restart
    after restart just repeat the process but unclick the safe boot square in msconfig
    restart again..
    you should be good
    vision777 likes this.
    01-21-2016 01:06 PM
  14. ItsJustPenny's Avatar
    When I get to the step where I press F4 to restart, I get a prompt stating that I need to enter a key in order to procede. Where do I find this information?
    01-22-2016 08:41 AM
  15. vision777's Avatar
    Hi, thank you so very much.. I followed your clear directions and my Windows 10 Start Menu and Cortana are both visable and working again and I can also see all of other icons along the bottom..
    01-25-2016 02:34 AM
  16. cathy74's Avatar
    It worked!! Thank you!
    01-27-2016 10:20 AM
  17. Karsten T's Avatar
    This was the only fix that worked for me. Windows 10 is a bit of a nightmare. I never had any problems at all with Windows 7.
    I have lost Windows Store on Windows 10, and haven't figured out how to get it back yet.
    I also have bluetooth problems on Windows 10.
    01-31-2016 11:03 AM
  18. Karsten T's Avatar
    I mean this was the only fix that worked for me:

    crt alt del to bring up task manager
    click file
    run new task
    enter msconfig w/admin privileges
    go to boot section, click on safeboot and network
    ok to restart
    after restart just repeat the process but unclick the safe boot square in msconfig
    restart again..
    you should be good
    Thanks Foxxbatt
    01-31-2016 11:04 AM
  19. ritu_brij79's Avatar
    My problem got fixed with this fix! Thanks, can I install avast again or not.
    02-09-2016 03:21 AM
  20. cristinaivaldi's Avatar
    I haven't got Avast on my computer, but the start menu is not working anyway
    02-18-2016 03:51 AM
  21. filikon's Avatar
    Worked for me

    Many thanks
    02-27-2016 03:53 AM
  22. chriswang88's Avatar
    This worked for me. Thanks so much. Previously the same problem will be gone when I rebooted. This time it was recurring, till I tried your suggestion. Best Rgds,CHRIS
    02-29-2016 06:46 PM
  23. LGs Gigi's Avatar
    no need to uninstall anything, i also run Avast and all i did was do this..

    crt alt del to bring up task manager
    click file
    run new task
    enter msconfig w/admin privileges
    go to boot section, click on safeboot and network
    ok to restart
    after restart just repeat the process but unclick the safe boot square in msconfig
    restart again..
    you should be good.
    This worked for me, thanks so much! I had just watched a 10 minute YouTube video about this which involved steps way above my comfort level. I do have a paid subscription to Avast and I wasn't looking forward to uninstalling and reinstalling as some had mentioned.
    03-05-2016 07:45 PM
  24. Phil Oneacre's Avatar
    I don't have avast but I do Norton IS. Norton claims they are not the problem. Anyone have anything?
    03-21-2016 11:06 AM
  25. Chris Raisin's Avatar
    Everyone seems to think this problem is Virus Checker related, but what they all forget is that they ALL rebooted!

    Rebooting always fixes the problem (temporarily). Virus checkers have nothing to do with the freezing up of these two Window 10 features.

    I used to be an avid "Avast" user, but now I find that having Avast just adds unnecessary overhead.
    "Defender" is fine for virus checking and (being internal to the system) has minimal overhead.
    (I still do use SuperAntiSpyware though since I paid for it and it works beautifully under Windows 10...and it is the best for Spyware).

    I am investigating an easy fix to the "Start Menu/Cortana Freeze" problem and will get back to you once I find it.
    04-09-2016 11:04 AM
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