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  1. Windows Central Question's Avatar
    I updated my computer to windows 10. when I upgraded and played audio, video on local computer or on any website. I could not hear music/ sound. when I play audio file through Windows Media Player, I get following error.
    "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."

    And when I play audio file using Groove Music.
    Can't play.
    We can' find an audio device for your PC Make sure headphones aor speakers are connected. For more infor search your PC for "Manage audio device".

    0xc00d36fa ( 0xc00d36fa) |Close| (button).
    When I go to mangae audio device. I play test tone. and get message box saying that "failed to play test tone".
    I am unable to solve this problem. How to resolve this issue. Please guide. I shall be thankful...
    08-09-2015 02:28 AM
  2. sand1le's Avatar
    I had the same problem. After hours of looking for sound drivers on the net, I finally solved the sound issue.

    Here's how I did it...

    Right click on volume icon
    Click playback devices
    Select your sound device
    Click Properties
    Select Advanced
    Click Restore Defaults

    I hope this will help.
  3. Laura Knotek's Avatar
    Have you checked the website of your PC's sound card and downloaded/installed the proper sound drivers?
    08-09-2015 02:37 AM
  4. sand1le's Avatar
    I had the same problem. After hours of looking for sound drivers on the net, I finally solved the sound issue.

    Here's how I did it...

    Right click on volume icon
    Click playback devices
    Select your sound device
    Click Properties
    Select Advanced
    Click Restore Defaults

    I hope this will help.
    Last edited by sand1le; 08-09-2015 at 06:42 AM. Reason: i skipped 1 step
    08-09-2015 06:31 AM
  5. miguzha's Avatar
    Thanks very much, sand1le! It worked for me.
    09-25-2015 04:24 PM
  6. hadassah esther's Avatar
    fixed my problem.. thank you so much!
    10-10-2015 09:39 AM
  7. kayo1's Avatar
    quando eu vou entra ne musica ou video meu com putador dar esse erro 0xc00d36fa eu no consegui ajeitar vcs podem min ajudar?
    10-31-2015 02:21 PM
  8. DALON LOBO's Avatar
    Thanks, restoring to defaults helped
    11-12-2015 01:25 AM
  9. AnthonyW1's Avatar
    Thank you so much! I thought my laptop was pretty much broken but that fixed it. Thanks!
    11-25-2015 08:24 AM
  10. ivan2000's Avatar
    It worked !!
    11-27-2015 04:25 AM
  11. Shubi Bansal's Avatar
    Thanx it helped
    02-05-2016 08:55 PM
  12. bill6316's Avatar
    Thanks.....nailed it first try
    03-29-2016 01:57 PM
  13. meer hussain shaik's Avatar
    but it was not working with lenovo g5o
    plz help me to get out of this problem
    08-04-2016 11:42 AM

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