04-27-2018 01:10 PM
65 123
tools
  1. cornwall99's Avatar
    I have read every thread in this post, and tried many of the solutions. Nothing has worked.

    I am absolutely desperate to find a fix for this issue. I am using realtek audio, with/without mic (makes no difference) and screencastomatic software. I have been going along nicely for 6 weeks. Then this weekend, bang, constant drop-outs, so bad that I cannot complete even a 5min video.

    This is my income, and at present, I cannot work without this.

    I would love a solution or idea for something I can do to just get rid of this problem. I am a fairly savvy computer user, but not a technical computer person, so I am really in territory I'd rather not be in.

    Any help or suggestions would be appreciated. Ask me more info if you want, I will provide more if it will help.

    I wonder, is the fact that about a week ago, MS had to do an update due to global malware? Is that related at all?
    05-28-2017 06:07 AM
  2. WondrinMinstrel's Avatar
    If anyone else is still struggling to fix this issue maybe you can try the solution that fixed it for me :-)

    I found this stuttering totally distracting. I could not find a solution. So, I watched the resource monitor and waited for the stutter to occur, then I noticed one particular process that was flashing up high cpu usage during the stutter; this process is called Intel Matrix Storage Event Monitor. I turned this off in the services window - just type services in the search window at the bottom left.

    Other names that this service may come under are:
    iaanmon.exe
    07-03-2017 04:25 PM
  3. gamercast's Avatar
    i made an account to reply here. nothing in this thread worked for me, until someone mentioned latencymon.

    i didnt use that program but i was searching online about it and it lead me to a reddit post, which said that the problem was the wifi card.

    All i did was plug in my Ethernet cord and disabled wifi. and now i have no problem with audio.

    hope this helps anyone in the future
    07-14-2017 11:33 AM
  4. ex3031's Avatar
    My symptoms: after 4-12 hours playing any sort of sound "stutters", it is broken up and seems to go slowly. The headphone jack stops working too.

    The solution that worked for me was setting up a new power plan. Go figure.

    I studied this string of posts and I would like to summarize the things you might try to resolve a similar problem you might be encountering.

    * Try making a new power plan. Easy and harmless and it worked for me. Control Panel->Power Options->Create a power plan. Initially try "never sleep" when the system is plugged in.

    * While you are trying to resolve this arrange to have a "clean boot" where only Microsoft services are running and no startup programs. This will eliminate many possible causes of the problem.

    Run msconfig, note which services are not being started. Hide all the Microsoft services and press the button to diable everything shown. In taskmanager note the startup programs that are not being started and then disable all of them. Reboot to make the changes take effect.

    If this should happen to resole the problem, do a binary search to determine what service or startup program is causing the problem. When you are done, put back the original set of services and programs.

    * Go to you manufacturer's website and update all the system drivers and BIOS that have an update available. This is a good thing to do in any case.

    * When the problem is active, try Control Panel->Troubleshooting->Hardware and Sound->Playing Audio

    * Device Mangement->Sound, video and game controlers
    Right click on each and "update driver" and "Scan for hardware changes"

    * You could try turning off the bluetooth settings windows.

    * You could get the latencymon tool and see if it identifies a driver which is causing a problem.

    * You could try installing a generic realtek driver instead of the one available from the manufacturer.

    * See the long post from jaiswal on replacing the Wi-fi driver.

    Good luck.
    07-24-2017 10:02 AM
  5. ex3031's Avatar
    Setting up a new power plan did not resolve my issue. I think going through the 100+ devices under Device Manager and checking for a driver update might have helped. A handful of drivers got updated.

    I found that if the laptop entered sleep mode, when it work up the problem was reset. I also found that a new Admin user I made did not encounter the problem. I have set up a power plan to sleep after 4 hours and I think that will be OK. It generally takes running more than 4 hours for the problem to surface.
    08-08-2017 08:48 AM
  6. VLCT's Avatar
    I just installed Win 10 Pro on a new HD and had the audio stuttering problem with a Sound Blaster SD 1070 card, updated to latest driver for Win 10 but it made no difference. A bit more googling came up with the Power Plan causing the problem.

    After editing 'Processor power management', 'Minimum processor state' from 5% to 100% the problem was gone, I was able to reduce it back to 66% before the stuttering returned, so its at 67% and all good.

    So this in my case is a Win 10 problem with Processor power management not the sound card or driver as I had no problem before running Vista on this same comp, Its not really a fix but a workaround for now

    pp1.jpg
    08-23-2017 09:06 AM
  7. KJ Murray's Avatar
    Just to add further information, I have 4X devices running Realtek audio (with the latest W10 drivers), one with 5.1 and the others with stereo, all analogue. One uses the Dolby Surround variant of the Realtek driver package. I'm using release version of W10 Pro x64, Home x64 and Home x32. None of these exhibit the problem.

    My concern is that some mobos/chipsets/audio chipsets are causing a problem rather than the OS or drivers, because from my testing the OS and the drivers are both capable of producing fine sound, so the variable here is the hardware.

    Hopefully there is a way to work around the hardware idiosyncrasy with a driver or firmware update to your hardware. I recommend you check your mobo forum and firmware downloads.

    Good luck!
    Hello EVERYONE! I had the same problem with a Lenova Thinkpad Yoga 11e. I just found the solution to all of this crap with our RealTek High Definition Audio that was installed with Win 10. Go to Control Panel, go to RealTek Audio and uninstall it. That's RIGHT, UNINSTALL it!. Shut down down your PC and restart your computer. And Voila! It fixed the problem!!!!!!! I was so excited I jumped out of my chair and did the Happy Dance!!!!! Good Luck Eeryone!
    08-26-2017 03:32 PM
  8. audio phil's Avatar
    Hi everybody,

    I'm having the same issue... it's driving me crazy for months now...

    It appears on a new laptop, it's an ACER TMX349 with Windows 10.
    I use a Logitech Bluetooth Audio Adapter with my Stereo Receiver - it worked with my old laptop without any problem for years. With the new one I've tried everything but couldn't solve it.

    Sometimes Audio works for hours without stuttering, then suddenly it starts and it's impossible to listen to music anymore or watch youtube.

    I've tried everything mentioned in this thread, today I've checked my system with LegacyMon after an BIOS-Update and new installation of drivers (bluetooth, wlan, audio, realtek):

    CONCLUSION
    _______________________________________________________________________
    Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
    LatencyMon has been analyzing your system for 2:23:18 (h:mm:ss) on all processors.
    _______________________________________________________________________

    Thanks!
    10-15-2017 11:37 AM
  9. smalldreams's Avatar
    Have you tried downloading the most recent Realtek driver and going to Device Manager and forcing the driver installation through that route?
    I have solved this problem on three separate laptops not with the latest drivers but by downloading drivers for Vista and 7 and installing using compatability mode
    It has worked flawlessly so far
    Muessig likes this.
    10-22-2017 09:11 AM
  10. Awwad_alotaibi's Avatar
    unstill these updates.

    November 30, 2017—KB4051963 (OS Build 16299.98)
    November 14, 2017—KB4048955 (OS Build 16299.64)

    the same problem that you face happened to me after these two update.
    12-07-2017 02:58 AM
  11. jmccormac's Avatar
    Had the same problem with audio tearing on a Windows 10 desktop box (A10 chip, Asrock mobo) with Realtek audio on the motherboard. The tearing and stuttering happened moreso in Firefox than Chrome. In BIOS, I disabled HDMI audio as the monitor uses a VGA connection and audio is fed to an external amplifier via the backpanel socket. It seems to have cured the problem.

    Regards...jmcc
    01-20-2018 04:58 PM
  12. scallywag_123's Avatar
    This started happening the same day I upgraded from 8.1, but it went away. Suddenly it's come back worse than it ever was. I've tried uninstalling my Realtek drivers and rebooting and I've tried changing the sample rate. No change.

    This is INFURIATING. I can't listen to music, watch videos, play games without the audio stuttering and it's driving me crazy.


    found this but lost trying to fix it https://blogs.technet.microsoft.com/.../#Enhancements
    03-27-2018 04:45 PM
  13. Kpinkston's Avatar
    My system (ancient intel Core duo with Realtek audio (Sux) was unusable for multimedia after I started connecting vpn. Didn't realize it was a windows update that hosed it.

    Here's what I did to gain massive improvement.
    Open the playback devices control properties. Choose your active output device and open the current device's, *in my case, speakers* properties, select the advanced tab, unchecked both check boxes regarding exclusive control of the device by individual applications and applications mode priorities. Save and close. This was outlined by Slayerxxxx earlier.

    2. Open the power control panel, go to the "Control what your power buttons do," page and click the blue hyperlink for "Change Settings that are currently unavailable." Deselect the "TURN ON FAST Startup" check box, Save, shutdown (not reboot,) and start up again.

    If you're on a laptop, you may need to play with your power savings settings and make certain that the powerscheme isn't timing out your audio I/o device
    .

    I'm still getting an occasional stutter, but that probably is the VPN that's 800 miles away and clogged head end on my street. (Especially since School just got out.) I am so thrilled that I am no longer listening to the equivelant of terribly abused vinyl. The crackling before was awful. Hope this helps someone else out. Try it.
    04-23-2018 07:37 PM
  14. Amy Acker's Avatar
    You can setup Stereo Mix in the Recording tab, by setting the sound card to Listen, but in my experience it degrades the sound quality.
    04-25-2018 10:54 AM
  15. AndyCalling's Avatar
    These problems are almost always caused by a DPC latency issue due to bad or faulty hardware or drivers. Not generally the audio at all, yet Realtek gets all the blame. Audio is very timing sensitive so it cannot tolerate a faulting driver elsewhere easily. The 'solutions' posted here are mitigations or work arounds. The latency problem will knacker your performance and cause all sorts, so best to fix the problem rather than the symptoms. Test your DPC latency with a good testing app (a Win10 compatible one, or you'll get false readings) at idle (testing at load will obviously be pointless). Identify the faulty device or driver, and address it.
    04-27-2018 01:10 PM
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