1. Allan Williams's Avatar
    Hi, I recently upgraded two newer laptops from 8.1 to 10.

    One of the laptops is unusable at this point. Every hour or so I get a BSOD indicating a MEMORY_MANAGEMENT error.

    I had no issues with this laptop running Win 8.1.

    Two questions:

    1. What is the best approach to troubleshoot this?
    2 Is it possible to revert back to Win 8.1?

    Edit: I see that it is possible to roll back to 8.1, but first I'd like to see if i can resolve the issues with Win 10...

    Thanks. This is very frustrating...
    Last edited by Allan Williams; 08-16-2015 at 08:47 AM. Reason: more info
    08-16-2015 08:40 AM
  2. elindalyne's Avatar
    If there's a crash dump you could potentially open it up in windebug and find out the root cause. If you weren't having issues on 8.1 it's probably a driver issue as your hardware hasn't changed.
    08-16-2015 10:06 AM
  3. Allan Williams's Avatar
    Hi, There are three ".dmp" files in c:\windows\minidump from today. Can you please tell me more about "windebug"? Thanks.
    08-16-2015 10:19 AM
  4. Allan Williams's Avatar
    I downloaded WhoCrashed. Here is the report:

    *********************

    On Sun 8/16/2015 10:45:52 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\081615-40156-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14DD00)
    Bugcheck code: 0x1A (0x3F, 0xF3A73, 0xD38DBD4B, 0xB3B8C4E7)
    Error: MEMORY_MANAGEMENT
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft Windows Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a severe memory management error occurred.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    ************

    It's gotta be a driver issue since never received this error in Win 8.1. How in the heck do I determine which driver(s) are causing the issue?
    08-16-2015 10:35 AM
  5. Allan Williams's Avatar
    Here is some additional information - sure appears to be driver related - problem is how to determine which driver(s) are the root cause...

    ****
    System Information (local)
    --------------------------------------------------------------------------------

    computer name: LAPTOPWIN8
    windows version: Windows 10 , 10.0, build: 10240
    windows dir: C:\WINDOWS
    Hardware: N56DP, ASUSTeK COMPUTER INC.
    CPU: AuthenticAMD AMD A10-4600M APU with Radeon(tm) HD Graphics AMD586, level: 21
    4 logical processors, active mask: 15
    RAM: 7997009920 total




    --------------------------------------------------------------------------------
    Crash Dump Analysis
    --------------------------------------------------------------------------------

    Crash dump directory: C:\WINDOWS\Minidump

    Crash dumps are enabled on your computer.

    On Sun 8/16/2015 1:50:46 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\081615-43218-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x14DD00)
    Bugcheck code: 0x1A (0x3F, 0x27, 0xFE89B16, 0x7156976)
    Error: MEMORY_MANAGEMENT
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft Windows Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a severe memory management error occurred.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
    08-16-2015 10:51 AM

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