10-13-2015 07:05 PM
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  1. ajj3085's Avatar
    ajj3085
    I have office 365, and previously I could say "hey cortana open outlook" and she's open Outlook 2013. I upgraded to Office 2016, and now Cortana doesn't know what outlook is, and asks me which app I'd like to open. Any ideas? I tried rebuilding the windows index, but still nothing.
    10-01-2015 07:38 AM
  2. jfa1's Avatar
    jfa1
    Trusted Member
    Q&A Team
    Did you uninstall Office 2013? If the answer is no then you probably should try uninstalling Office 2013.
    10-08-2015 05:01 PM
  3. ajj3085's Avatar
    ajj3085
    Originally Posted by jfa1
    Did you uninstall Office 2013? If the answer is no then you probably should try uninstalling Office 2013.
    Its Office 365, so it upgrades in place.

    Anyway, I tried open outlook 2016 and that worked, even though it didn't before, and now open outlook works too.
    10-13-2015 07:05 PM
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