1. vixen2015's Avatar
    It works great, but will not turn off. I close it and it is still running and I can't get it to start back up until I remove the battery and plug it in.
    10-05-2015 01:29 AM
  2. Laura Knotek's Avatar
    Try the following methods and check it helps:

    Method 1:
    I suggest you to run the Power troubleshooter.
    Follow the below steps:

    1. Type troubleshooting in the search bar.
    2. Select Troubleshooting.
    3. Select View all on the top left corner.
    4. Click on Power.
    5. Follow the on-screen instructions to run the troubleshooter.

    If the issue persists then follow the below method.

    Method 2:
    Try the following steps and check if it works:


    1. Right click on Start button and click on Power Options.
    2. Click on choose when to turn off display from the left pane.
    3. Click on Restore default settings for this plan.
    4. Click on Change advance power settings.
    5. Scroll down and expand Power buttons and lid.
    6. Expand Power button actions.
    7. Click on the Setting and set it to Shut down.

    I would suggest you to visit the manufacturer's website and look for the APCI driver (Advanced Power Control Interface driver). Sometimes it is not labeled clearly but that is what you might lack for the Windows to be able to 'talk to' your power controller.

    Also consider the option to disable fast startup. This feature uses a subset of hibernation, and turning off the fast-boot might help. You can find this in control panel > power options > change what the power buttons do.

    http://answers.microsoft.com/en-us/w...c-00920641ff41
    10-05-2015 01:35 AM

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