10-13-2015 01:35 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I updated to windows 10 for free but ever since I have not been able to get to my home page. I turn on my computer and the windows symbol shows up in blue with a loading circle below it then the screen turns black but it's not off.
    Please help
    10-11-2015 07:32 PM
  2. ven07's Avatar
    ven07
    Q&A Team
    Ambassador
    Moderator
    does pressing ctrl+alt+delete do anything for you?
    10-11-2015 09:43 PM
  3. Suq Madiq Lel's Avatar
    Suq Madiq Lel
    Maybe you need a clean install?
    10-13-2015 06:55 AM
  4. AndyCalling's Avatar
    AndyCalling
    Black screen at boot is W10's lovely alternative to a blue screen crash (now with even less info!). It generally means a hardware error, but that is probably caused by old W8 drivers/software. Such can be even more likely to cause a fault if you are using a TPM secure boot (Asus AISuite II does this, for example).

    Good luck, a clean install is the best bet, but don't expect Windows 10 to tell you what's going on. Error messages have gone the way of updates - no info provided, you have to guess.
    ven07 likes this.
    10-13-2015 01:35 PM
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