1. namurell's Avatar
    So I am at a loss on this one:

    Using my laptop (alienware 15 R2) as normal, when my Bluetooth mouse suddenly stops working. I tried new batteries and even tried to pair it again, nothing. I type Bluetooth into the search/ Cortana bar and all it pulls up is 'Airplane Mode' settings. Under that is a toggle to turn on/ off wifi and Bluetooth. The Bluetooth option is set to off and greyed out, so I cant change it. At this point I try to reboot the computer. I tells me that it is completing new windows updates, so thinking this is the problem. Upon rebooting the computer, mouse still does not work. Now when I look for Bluetooth settings, they are simply gone. There is no listing for Bluetooth under devices or even under the airplane mode as I mentioned above, it is simply gone. I tried going to dell and downloading a new driver, still nothing. I am back to using my old faithful Logitech wired mouse now. Any suggestions on what is going on here???

    Additional info:
    I looked at the windows update history for today 12/16/15 and it lists two windows defender updates that were successfully installed and 11 failed installs of "Upgrade to Windows 10 Home, version 1511, 10586"
    12-16-2015 09:33 PM
  2. namurell's Avatar
    Apparently that particular had some known issues for getting hung during install. I finally got the update through and rebooted, but still no Bluetooth. However after turning off my laptop when I went to work and have come home, the Bluetooth settings have reappeared. No idea idea why they went away in the first place, but problem solved I guess.
    12-17-2015 10:40 PM

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