1. Windows Central Question's Avatar
    have these been lost or can you help me retrieve them.
    01-11-2016 12:27 PM
  2. gpobernardo's Avatar
    You would need to create a Windows Central account in order to Reply in this thread, since attempting to retrieve your files would take more than one step and we also need more information:
    - what do you mean by "downloaded"? Did you upgrade via Windows Update or did you download the ISO and then perform a clean install?
    - Have you tried using a photo-recovery software (such as Piriform's Recuva) and scanning your hard drive?
    01-11-2016 12:33 PM
  3. excalibur1814's Avatar
    What account are you logged in as? Did you create a new one? If so your pictures/files would be sitting within another folder inside the Users (Located in C:\)
    01-14-2016 11:42 AM
  4. firewolf3251's Avatar
    I update from 8.1 to 10 my old files were in a folder called windows old on c drive, might try looking there.
    01-16-2016 02:49 PM

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