1. calinetz's Avatar
    Hello all,

    The behavior is similar on both mobile (Lumia 950) and PC (Surface Pro 4): I want to purchase an app -> enter password -> redirected to the payment method selection page (where I can briefly see my credit card details) -> the page is closed and I'm returned to the Store where the purchase button is still available. On the mobile I just updated the Store app to the latest version and I'm part of the slow ring.

    Is there somebody else having same issue? Any solution?
    02-13-2016 12:47 AM
  2. Axeelant's Avatar
    I had a similar problem. MS support then figured that it is because my phone language, region and account settings don't match. I had everything set to US for Cortana, so when i changed back it let me purchase both on my SP4 and L930. Check online in your account if the adress is correct, and if it matches your phone/surface.

    I would try that first, and have no other ideas :D
  3. Axeelant's Avatar
    I had a similar problem. MS support then figured that it is because my phone language, region and account settings don't match. I had everything set to US for Cortana, so when i changed back it let me purchase both on my SP4 and L930. Check online in your account if the adress is correct, and if it matches your phone/surface.

    I would try that first, and have no other ideas :D
    02-13-2016 02:57 AM
  4. IzaacJ's Avatar
    I have phone, desktop, tablet and xbox one all set to US even though im in europe. No issues purchasing on either device. My guess, not region issues. Try a restore on the pc and a factory reset on the phone (after backing everything up ofc!) and see if that resolves it.
    02-13-2016 03:57 AM
  5. FiJPM's Avatar
    Same here
    Payment options are flashed, but I can not complete the purchase. Same in my desktop and SP3 Pro.
    MS don`t get my money at the moment.
    02-13-2016 07:18 AM
  6. djSupport's Avatar
    Just heard a song here in UK found this topic as I'm having same problem buying that song, all my settings are set to UK as per standard install. Exactly same issue payment screen is showing them closing straight after loading..
    02-13-2016 07:31 AM
  7. C A T F I S H's Avatar
    Just heard a song here in UK found this topic as I'm having same problem buying that song, all my settings are set to UK as per standard install. Exactly same issue payment screen is showing them closing straight after loading..
    What's this song you speak of?
    02-13-2016 07:59 AM
  8. djSupport's Avatar
    Walking with elephants - ten walls
    02-13-2016 11:31 AM
  9. Axeelant's Avatar
    Ok i just wanted to complete an in app purchase on my phone, which previously worked, but now the store opens, i can see my payment info and no matter if i click on "purchase" button or not, the store crashes. I have tried different app purchases and it does the same. Is there another way to make an in app purchase? I have checked in the store and there is no such option... Only from the app itself...
    02-13-2016 12:01 PM
  10. YKinase's Avatar
    I was just trying to purchase Lara Croft Go, on sale for $.99. Same thing, payment option flashes and then returns to store app, unpurchased. Same thing on Lumia 950 and Suface Pro 3. I have location set to US.
    02-13-2016 12:23 PM
  11. Niklaus Baxley's Avatar
    I'm having this same problem unfortunately. No solution yet.
    02-13-2016 12:26 PM
  12. Niklaus Baxley's Avatar
    This is my exact same use case lol. I wonder if it's just something that's going on today.
    02-13-2016 12:28 PM
  13. Axeelant's Avatar
    I hope this is only today's problem, cuz i don't buy apps often, buy i really need one like yesterday :)
    02-13-2016 02:54 PM
  14. Mikefg1957's Avatar
    Having Same issue. Glad It's not just me.
    02-13-2016 03:04 PM
  15. LarsCor's Avatar
    Ah, I was wondering if it was just me... apparently not. Having the same issue on Lumia 950 XL and Surface Pro 3. Both are set to US, for Cortana, although I live in the Netherlands. Surface set to The Netherlands and to Dutch, just in case, no effect.

    I deleted my credit card as payment option. Then I could add a new payment option trough the store during the purchase, but as soon as I added paypal, the screen flashed and it was gone :( Lets hope they find a fix soon, want to buy Lara Croft Go while it still in sale.
    02-13-2016 06:34 PM
  16. calinetz's Avatar
    Well, it seems MS solved the issue: just got an update to Store, now it seems to work ok. ☺
    02-13-2016 11:34 PM
  17. Axeelant's Avatar
    Well, it seems MS solved the issue: just got an update to Store, now it seems to work ok. ☺
    PC or mobile?
    02-14-2016 12:23 AM
  18. calinetz's Avatar
    PC or mobile?
    Haven't tried on PC yet... mobile works ok. 😏
    02-14-2016 02:44 AM
  19. Axeelant's Avatar
    Haven't tried on PC yet... mobile works ok.
    CONFIRMED! My payment went trough :)
    02-14-2016 02:55 AM
  20. LarsCor's Avatar
    Yes, just bought Lara Croft GO on my Surface. Everything worked just fine right now.
    02-14-2016 06:33 AM
  21. Niklaus Baxley's Avatar
    Worked for me too. Thanks gents :)
    02-15-2016 09:22 AM

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