1. Windows Central Question's Avatar
    My HP Pavilion dv7 Notebook PC has recently had some issues, so I had to reset it to factory settings (Windows 7) and then upgraded again to windows 10. Now my fingerprint reader is not working, I do not have windows hello on my laptop at all, and I can't even find it as biometric devices in my device manager. can I do something to make it work?
    03-26-2016 06:19 AM
  2. ttsoldier's Avatar
    Do you see any unknown devices in device manager?

    Make sure and check Windows update to make sure windows is up to date.
    03-26-2016 06:47 AM

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