07-20-2016 01:12 AM
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  1. Niklas Henningsson's Avatar
    Niklas Henningsson
    I have a Plantronics headset at work that I have connected to both my PC and my Phone.
    But whenever I press something on the phone, any sound from my PC gets interrupted for 2 seconds.

    I talked to Plantronics support and they asked me to change the Bluetooth profile to only use voice and not media but I can't figure out how to change that? I know it's possible on Android to do so.

    Anyone know?

    I run Windows Phone 10 Build 10.0.14388.0
    07-15-2016 07:45 AM
  2. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by Niklas Henningsson
    I have a Plantronics headset at work that I have connected to both my PC and my Phone.
    But whenever I press something on the phone, any sound from my PC gets interrupted for 2 seconds.

    I talked to Plantronics support and they asked me to change the Bluetooth profile to only use voice and not media but I can't figure out how to change that? I know it's possible on Android to do so.

    Anyone know?

    I run Windows Phone 10 Build 10.0.14388.0
    There was inside Settings somewhere an option for enabling alternative voice bluetooth channel for separatin audio
    07-15-2016 11:42 AM
  3. Niklas Henningsson's Avatar
    Niklas Henningsson
    Originally Posted by Maurizio Troso
    There was inside Settings somewhere an option for enabling alternative voice bluetooth channel for separatin audio
    That doesn't do anything for me unfortunately.
    It's still showing both voice and music profiles for my Bluetooth connection to the headset
    07-18-2016 03:53 AM
  4. Niklas Henningsson's Avatar
    Niklas Henningsson
    Bump this to see if anyone have an answer.
    07-20-2016 01:12 AM
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