Originally Posted by
Skamath That version number is when I got it maybe you have the newer one. What I don't get is that it was running fine on the laptop till the reset so why should it have issues installing again? why cant "the app" run on the pc? Isnt it a software for pc and app for tablet? The last question I am not that sure of but the rest is the concern.
The MS website shows office 365 when you select office 2013
What version do you own? Home and business as well?
if you purchased it from Microsoft store you should be able to re-download the iso from office.com/myaccount.
If not you can try looking for an iso from the web.
I really cannot answer any of those questions as to why it is not working. Sorry.