09-25-2016 03:16 AM
tools
  1. BackToTheFuture's Avatar
    BackToTheFuture
    Hi folks,

    There's something wrong with Photos app on my L1520 running 14393.67. The tile still updates its slideshow, but the app does NOT open - it crashes right out. The icon in app list is blank as well. And it cannot be reinstalled :-|. Restarted it a few times, the problem remains.

    Does anyone know how to fix it?
    09-14-2016 02:09 PM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by BackToTheFuture
    Hi folks,

    There's something wrong with Photos app on my L1520 running 14393.67. The tile still updates its slideshow, but the app does NOT open - it crashes right out. The icon in app list is blank as well. And it cannot be reinstalled :-|. Restarted it a few times, the problem remains.

    Does anyone know how to fix it?
    there are no updates pending in store?

    I could suggest that you enrol in insider, select release ring and get the newer14393 build
    09-15-2016 05:53 AM
  3. BackToTheFuture's Avatar
    BackToTheFuture
    I did try updating to .187, the problem persists ... I'm waiting for a couple of days more for a Photos app update, if not then factory reset

    Update: after updating to .189, the problems still persists. I ran out of patience and perform a factory reset, all is good now. Thankfully for the painless restore process MS implemented.
    Last edited by BackToTheFuture; 09-16-2016 at 02:49 PM.
    Chintan Gohel likes this.
    09-15-2016 02:18 PM
  4. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by BackToTheFuture
    I did try updating to .187, the problem persists ... I'm waiting for a couple of days more for a Photos app update, if not then factory reset

    Update: after updating to .189, the problems still persists. I ran out of patience and perform a factory reset, all is good now. Thankfully for the painless restore process MS implemented.
    glad you got it working
    09-25-2016 03:16 AM
« #Whenonwindows | Facebook »

Similar Threads

  1. Is it possible to get more storage (+50GB plan) in OneDrive for non-USA residents?
    By Windows Central Question in forum Ask a Question
    Replies: 3
    Last Post: 09-25-2016, 03:32 PM
  2. Phone restarts whenever I type in email address or open IE!
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-15-2016, 05:43 AM
  3. Microsoft's Desktop App Converter tool can now be downloaded from the Windows Store
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 09-14-2016, 12:20 PM
  4. Problem with msconfig and no username and password screen in Windows 10
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-14-2016, 12:18 PM
  5. Latest Sea of Thieves development trailer gets lost in the clouds
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 09-14-2016, 11:30 AM
LINK TO POST COPIED TO CLIPBOARD