1. barber76's Avatar
    The thread name pretty much says it... Video option is grayed out, like there's no camera in the system.
    It is the Dell i5559 laptop with integrated Intel RealSense webcam. Dell diagnostics tool says camera hardware is Ok, and even shows a few seconds of video from the camera when running a test.

    If anyone met same issue, and maybe knows the solution, please respond. Thanks.
    10-01-2016 11:33 AM
  2. zocster's Avatar
    That is odd, my pc with an older lifecam by microsoft still works, I would suggest, removing skype, reboot and reinstalling skype?
    10-01-2016 11:39 AM
  3. barber76's Avatar
    I just fixed the issue - if it can be said so - the strangest way possible. Went to Tools -> Options -> Video Settings. The camera was there. Changing nothing, clicked Save. And after this Call -> Video option became enabled (it was grayed out before)...
    10-01-2016 11:42 AM
  4. Athan72's Avatar
    Same problem for me.
    The camera light comes on but no video at all.

    Even after a clean reinstall of Win10 with the anniversary update the problem persists.
    Uninstalling the KB3194496 solves the issue but it gets reinstalled automatically after some time

    Fujitsu Lifebook E544
    10-01-2016 02:49 PM
  5. barber76's Avatar
    Same problem for me.
    The camera light comes on but no video at all.
    Even after a clean reinstall of Win10 with the anniversary update the problem persists.
    Uninstalling the KB3194496 solves the issue but it gets reinstalled automatically after some time
    Fujitsu Lifebook E544
    Tried to repeat what I did? Basically, go to the Tools -> Options -> Video Settings and check whether the camera is active there? And if yes, click "Save" without even changing anything?
    10-01-2016 09:38 PM
  6. Athan72's Avatar
    Hi and thanks for your answer.
    Yes I tried it several times. It seems that it cannot start the video.
    It stays always on trying to initialize the video with the little circle going round and round but nothing happens.
    10-02-2016 06:10 AM

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