1. Elisamuel Figueroa's Avatar
    For over a month haven't been able to open neither facebook or messenger and now Instagram. it Is my laptop or anyone having the same issue?.
    10-13-2016 10:35 PM
  2. ttsoldier's Avatar
    For over a month haven't been able to open neither facebook or messenger and now Instagram. it Is my laptop or anyone having the same issue?.
    I'd say it's your laptop. I have no problems opening either of them from inception.
    10-13-2016 11:41 PM
  3. jeffchapik's Avatar
    Delete and reinstall them.
    10-14-2016 12:18 PM
  4. ManiacalMartini's Avatar
    I've had the same problem. According to the Facebook app reviews, we're far from the only ones with this issue. I think it's related to the KB3176936 update because it was installed at about the same time as the problem started. Unfortunately, it won't let me uninstall it. Things I've tried to fix Facebook/Messenger/Instagram:

    Uninstalled/Reinstalled apps
    Ran SFC /SCANNOW
    Made sure the permissions for the Facebook folders in WindowsApps were correct
    Ran DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH
    Removed every instance of the Facebook app from the Registry and reinstalled the apps

    No luck. Just throws up the splash screen for a few seconds and then it goes away. Event Log shows this:

    Activation of app Facebook.InstagramBeta_8xx8rvfyw5nnt!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.


    TWinUI doesn't exist in my Event Viewer.

    I'm going to enable Insider builds on my machine to see if there's already a fix for this. We'll see what happens.
    10-14-2016 09:40 PM
  5. Elisamuel Figueroa's Avatar
    Already did and nothing.
    10-14-2016 09:41 PM
  6. midnightfrolic's Avatar
    Same here for past few months and Insider builds. Windows 10 refresh didn't fix the issue. So I did a data backup and full restore just now. No luck. Clean installed Windows 10 Pro. Immediately installed Facebook. Crashes immediately.

    FYI. I have AMD Athlon II CPU
    10-14-2016 11:22 PM
  7. ManiacalMartini's Avatar
    Same here for past few months and Insider builds. Windows 10 refresh didn't fix the issue. So I did a data backup and full restore just now. No luck. Clean installed Windows 10 Pro. Immediately installed Facebook. Crashes immediately.

    FYI. I have AMD Athlon II CPU
    I'm also running an AMD CPU. I've tried updating the drivers and that didn't help either.
    midnightfrolic likes this.
    10-15-2016 06:34 AM
  8. ManiacalMartini's Avatar
    Confirmed Insider Preview didn't fix it either. Also broke SFC /SCANNOW and DISM RESTOREHEALTH. Had to revert back.
    midnightfrolic likes this.
    10-15-2016 11:48 AM
  9. jlzimmerman's Avatar
    I have the same problem on my PC. I did work and I don't know why it doesn't know. I have an 8 year old laptop so I kind of passed it off as "anything might happen" with this thing.
    10-15-2016 07:08 PM
  10. ManiacalMartini's Avatar
    I reset my PC last night. Still no change. KB3176936 was already installed this morning and still no way to remove it. One would think Facebook would fix their 3 apps to work with this update or Microsoft would patch it by now.
    10-18-2016 06:28 AM
  11. ManiacalMartini's Avatar
    As of this morning's Facebook update, the problem has been resolved for me. Messenger is still broken though. I assume the update for that isn't far behind.
    11-07-2016 10:37 AM
  12. Elisamuel Figueroa's Avatar
    Yeah, the recent update fix, all the beta Facebook apps are updated so you can use the beta till the regular is fix.
    11-07-2016 10:45 AM

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