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  1. Luis Eduardo Olivier Bustamante's Avatar
    My phone, out of nowhere, stopped recognizing my Sony headphones after around three weeks of normal use. Every time I plugged them the usual "waves" icon doesn't appear and music starts playing from the speaker.
    I know my headphones are fine as I've plugged them on a Samsung phone they're started working just fine, the same oea for those phone's earphones on my Lumia.
    I should add that in in the Insider Preview Program in the Slow Ring, but the problem appeared before the recent update and continued after that.
    10-22-2016 07:33 PM
  2. daimv's Avatar
    It could be a hardware problem. Maybe your headphones port broke somehow.
    If it only became desoldered, it should be pretty easy to fix though.
    10-22-2016 11:25 PM
  3. Rik Fredz's Avatar
    It works on other devices right ? So definitely the problem isn't with your headphones. Do you have the gadgets app installed ? Of not install out from the store or update it. And then open the app and plug in your headphones 🎧. It might just do the trick!

    - sent from W10M .51
    10-22-2016 11:36 PM
  4. abhishek singh21's Avatar
    maybe the issue is with the headphone jack, try any other headphone and check if those work.
    10-23-2016 02:51 AM
  5. Luis Eduardo Olivier Bustamante's Avatar
    In the description I've pointed out that some random Samsung earphones works just fine, it's just the Sony headphones that aren't recognized by my phone
    Installing and reinstalling Gadgets didn't worked out
    At night, I tried the very extreme method of hard resetting the phone... No results
    If, somehow, it's a hardware problem, how could I found out and/or fix?
    Last edited by Luis Eduardo Olivier Bustamante; 10-23-2016 at 02:38 PM. Reason: Additional responses
    10-23-2016 02:33 PM
  6. arjan wolthuis's Avatar
    have the same issue. but with my Microsoft headphones that came with the device. these work fine in my laptop.
    10-26-2016 02:37 AM

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